Project Controls Lead

What this job involves

The Project Controls Leadestablishesand maintains operational excellence across the PMO organization by serving as the cornerstone of quality assurance process governance and continuous improvement. This strategic role combines deepexpertisein process design with strong analytical capabilities andchangemanagement skills to drive consistency compliance and performance across all service delivery teams.Youlltranslate complex operational requirements into clear actionable frameworks while building organizational capability through comprehensive training and development programs. This position requires a detail-oriented professional who can design governance systems analyze operational data and leadchangeinitiatives that elevate service delivery quality.

Your day-to-day tasks will include:

Developing andmaintaininggovernance frameworks playbooks and standard operating procedures that guide all service delivery teams

Generating monthly operational reports performance analytics and preparing Quarterly Business Review (QBR) content with process and quality metrics

Establishingquality standards measurement methodologies and control checkpoints to ensure project compliance and excellence

Leading process design workshops continuous improvement initiatives and optimization efforts across the organization

Designing and delivering comprehensive training programs onboarding materials and certification frameworks to build team capability

Managing change adoption and communication of process updates collaborating with cross-functional teams to ensure stakeholder understanding

Monitoringadherence to governance frameworks tracking key performance indicators andfacilitatingfeedback loops between delivery teams and management

Required Qualifications:

5 years of experience in project controls program management or process improvement roles withdemonstratedsuccess in complex organizational environments

Advancedexpertisein process design documentation and optimization with proven ability to develop governance frameworks and quality management systems

Strong analytical skills withproficiencyin creating dashboards operational reports and performance analytics for executive leadership

Demonstratedability to lead organizational change initiatives including change adoption strategies and stakeholder engagement

Outstanding written and verbal communication skills with proven ability to design and deliver effective training programs

Professional certification in Project Management (PMP) Process Improvement (Lean Six Sigma) or Change Management (Prosci)

Exceptional attention to detail in quality control compliance monitoring and translating complex processes into clear actionable documentation

Preferred Qualifications:

Experience in professional services real estate or corporate facilities management environments

Background in quality assurance methodologies such as ISO standards or similar frameworks

Familiarity with project management tools (e.g. Microsoft Project Smartsheet Jira) and quality management systems

Experiencefacilitatingcross-functional workshops and meetings with ability to influence without direct authority

Track record of managing resistance to change and driving process compliance across diverse teams

Experience working with executive leadership and preparing strategic presentations for business reviews