Program Support Specialist

*Must reside in the State of Michigan*

Position Details

Provide excellent customer service to facilitate a positive and efficient experience for individuals accessing and participating in services as well as for employees providing those services. Responsibilities include responding to phone calls receiving and directing clients data entry retrieval and organization and coordinating workflows across programs. Success is achieved through purposeful and respectful relationships communication and organization.

We support our employees with a robust benefits package high-quality supervision flexible scheduling a vibrant work culture ongoing training opportunities and career growth pathways. Ideal candidates bring a willingness to reflect on bias equity successes and challenges with empathy and curiosityqualities that help individuals thrive and grow within our organization.

Position Requirements

• Deliver high-quality customer service and use creative problem-solving skills to address and resolve issues effectively.
• Prior experience in a behavioral health and/or medical office setting.
• Minimum of one year of administrative experience in a professional office environment.
• Advanced technical skills including proficiency in Microsoft Office applications.
• Minimum of two years of Excel experience including data tracking organization and basic analysis.
• Experience with data analysis reporting and interpreting information to support operational needs.
• Ability to collect organize and compile information from multiple systems programs or departments and prepare clear and accurate reports.
• Strong attention to detail with the ability to identify missing inaccurate incomplete or inconsistent information.
• Ability to provide technical support troubleshooting and assistance to staff.
• Strong project management and organizational skills to support planning coordination follow-up and timely completion of goals and assigned projects.
• Working knowledge of electronic health record (EHR) systems.
• Proven ability to work effectively and efficiently across multiple programs departments and competing priorities.
• Strong communication and interpersonal skills with the ability to collaborate effectively with staff at various levels of the organization.
• Demonstrated experience working effectively with culturally diverse populations.
• Ability to work independently prioritize responsibilities meet deadlines and maintain accuracy while managing multiple tasks.

We understand that candidates may have unique experiences and skills that arent always reflected in a job description. If you feel you could contribute to our team please apply.

Learn More About Arbor Circle

• Market driven and equitable salary practices
• Robust health insurance options
• 401k match
• Well-being focused:
  1. 11 paid holidays (including floating holidays for times important to you)
  2. 3 weeks vacation upon hire plus separate paid sick time
  3. Supportive and fulfilling culture
• Equity and inclusion focused affinity and work groups

Learn more ata you require alternative methods of application or screening you must approach this employer directly to request this as the platforms you may see this posting are not responsible for the employers application process.