Program Supervisor

Job Purpose:

Reports to the Senior Residential Youth Homes Manager while supporting the program treatment and intervention philosophy by providing leadership supervision and instruction to staff across assigned living units ensuring consistent implementation of treatment plans therapeutic interventions safety practices and operational procedures. The Program Supervisor invests in residential leaders oversees program operations and promotes a therapeutic culture that recognizes and values progress toward youth treatment goals. This position provides direct oversight of assigned living units and is responsible for maintaining quality services regulatory compliance and positive outcomes for youth and staff. The Program Supervisor is an active working member of the direct-care team and may be included in staff-to-youth ratio counts while supervising youth staff and overseeing unit operations.

Essential Job Functions:

1. Supports the Program Treatment and Intervention Philosophy
Provides leadership and direction to staff across assigned living units to create and sustain a therapeutic/trauma-informed culture.
Communicates coaches and role-models the proper implementation of therapeutic intervention strategies.
Applies crisis intervention and de-escalation techniques and promotes the reduction of physical interventions.
Monitors behavior management and support practices to ensure consistent and appropriate application.
Participates in treatment discussions and program planning as needed.

2. Oversees Implementation of Youth Treatment Plans
Supervises direct care staff and ensures treatment plans are implemented consistently and effectively.
Monitors youth progress and collaborates with clinical and interdisciplinary teams to support treatment goals.
Ensures interventions are individualized trauma-informed and aligned with established treatment plans.
Provides guidance and coaching to staff regarding youth needs and behavioral interventions.

3. Provides Leadership and Operational Oversight for Two Living Units Oversees day-to-day operations staffing and programming for assigned living units.

Conducts bi-monthly 1:1 supervision of the Living Unit Leads
Ensures consistent implementation of policies procedures and program expectations across assigned units.
Monitors unit environments to ensure safety cleanliness and readiness for youth services.
Serves as a resource for staff and assists in resolving operational and programmatic concerns.

4. Provides Oversight of Medication Administration
5. Oversees Administrative and Program Processes
6. Develops and Supports Staff Performance
7. Maintains Staff Job Results
8. Helps Ensure Safety of Staff and Youth

Job Qualifications:

Required:

Bachelors degree in Social Work Psychology Criminal Justice Human Services Behavioral Science Education or related field.

Two to four years of experience working with at-risk youth residential treatment behavioral health child welfare or related human services setting.

Demonstrated leadership coaching and team development skills.

Valid drivers license with an insurable driving record.

Ability to lift up to 50 pounds.

Ability to safely engage with youth including approved physical intervention techniques when necessary.

Preferred:
Masters degree in a social or behavioral science field.
Prior supervisory experience in residential care treatment services or related setting.
Experience overseeing multiple programs units or teams.

PROFESSIONAL DEVELOPMENT & ORGANIZATIONAL RESPONSIBILITIES

Maintains Professional and Technical Knowledge
Attends required trainings and professional development opportunities.
Maintains certifications and training requirements.

Protects the Credibility of the Organizations Mission
Demonstrates behaviors consistent with the organizations mission vision and values.

Maintains Staff and Program Results
Supports continuous quality improvement initiatives.
Assists with monitoring program outcomes and compliance standards.

Contributes to Team Effort
Participates actively in meetings and team discussions.
Performs other duties as assigned.

Benefits Overview:

• Competitive Pay
• Medical Dental & Vision Insurance
• Competitive 401k plan
• 10 paid Holidays
• PTO VTO Wellness Day & Floating Holiday
• 5 Weeks Paid Sabbatical Leave
• Onsite Café (New London)
• TuitionReimbursement
• Nature Trails/Waterfront on 600 acres (New London)
• Onsite Fitness Center and Gymnasium (New London)
• Employee Assistance Program (EAP)
• Jury Duty Leave
• Bereavement Leave
• Paid Benefits for Birth or Adoption