Program Supervisor II SOMA Rise

JOB SUMMARYHealthRIGHT 360 a nonprofit organization and a family of programs is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services including mental health care residential and outpatient substance use treatment and primary health services. Additionally we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health we empower individuals to overcome challenges by addressing social determinants of health fostering resilience and facilitating RISE is a 24/7 sobering center for adult individuals who may be experiencing a substance use related crisis or need a safe place to calm down. SOMA RISE offers a welcoming compassionate trauma-informed culturally attuned and user-responsive space that focuses on the principles of harm reduction and radical hospitality. Our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma homelessness and death due to overdose. The team works to engage participants and to make appropriate referrals for health housing SUD treatment etc. Priority will be given to clients safety and all staff will be trained in Overdoes (OD) Prevention Recognition Response and Narcan Program Supervisor II is a member of the SOMA RISE Management Team is responsible for the overall operations during assigned shifts and provides direct supervision to employees. The Program Supervisor II ensures that all aspects of the program are functioning optimally to create a safe and welcoming milieu while ensuring that all compliance safety and administrative requirements are met. As a part of a collaborative team working with EMTs Health Workers and Safety Monitors the Program Supervisor II will oversee staff and ensure participant safety and comfort while supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources however great or small. May be required to work nights and RESPONSIBILITIESManagement Responsibilities:Responsible for the facilitys overall operations on assigned shifts under the guidance of the Program staff meetings and conduct training as needed to ensure staff are knowledgeable and can perform their duties safety protocols and policies to ensure compliance with operational for managing access to all systems and submitting tickets to EPIC team EHR team or facilities as relationships with SOMA RISE neighbors to ensure good community and liaise with primary stakeholders to coordinate bidirectional program referrals and relationships including local first responders law enforcement community-based organizations local businesses San Francisco Department of Public Health (SF DPH) and servant leadership philosophy and practices when needed to be able to perform all job duties of all program and approve program documentation and assist in connecting our participants to ongoing services and other issues as they trauma-informed harm reduction tone of program operational IT and facility needs to ensure proper program program tours to community stakeholders under the direction of the Program with SF DPH Health Plans and other HR360 leadership to develop and implement initiatives to grow program Responsibilities: Ensure the integrity of documentation and data collection by monitoring reports matching services between multiple systems conducting staff training and conducting internal data-driven reports weekly and monthly on program services to continue increasing program to audit requests and participate as part of the command post when audits are with HR360 EHR department to ensure adequacy of internal program IT and EHR current compliance binders in a secure accessible for submitting critical incident reports in a timely manner to the appropriate channelsDemonstrate healthy COVID transmission prevention behaviors (wearing appropriate PPE and practice physical distancing) observe and monitor participants and support those participants in meeting their needs in accordance with the Responsibilities: Assist in hiring onboarding training and supervising a team of health workers EMTs safety navigators and janitorial timesheets and schedules to ensure appropriate coverage to operate each shift manage staff and provide appropriate support to staff when not performing to the fullest consultation and supervision with assigned staff on a regular on-going basisMay provide formal clinical supervision to staff to address secondary trauma and compassion Responsibilities: Conducting training on harm reduction Narcan use drug and alcohol use/intoxication/ withdrawal customer service trauma-informed care team-based care anti-stigma crisis management and de-escalation and other related perform other duties as Certification and Experience A High School Diploma or equivalent 4 years of equivalent work experience an AOD BBS or EMT bachelors degree.A minimum of 5 years of supervisory Analytics and reporting Aid Certified within 30 days of Certified within 30 days of mentoring frontline harm-reduction staff.2 years of direct harm reduction services (e.g. syringe access drop-in outreach health engagement) in crisis intervention and overdose reversal mentoring frontline harm reduction staff with community resources and systems of care in San Francisco Knowledge of substance use and health concerns of people who inject drugs and use substances and who are experiencing of Harm Reduction of health and social services throughout the city of San and sensitivity to diverse and marginalized of co-occurring disorders and trauma informed treatment of Clinical documentation (vital signs etc.) preferred.