Program Specialist

JOB TITLE:Program Specialist
EMPLOYMENT TYPE:Full-Time
REPORTS TO:Senior Director
LOCATION:Queens NY (4 days onsite-1 day remote)
SALARY RANGE:$75000-$80000

ABOUT AAFSC:
For over 30 years theArab-AmericanFamily Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe familiesremaintogether and newcomers navigate life in New York City. While our doors are open to all AAFSC hasexpertisein serving Arab Middle Eastern North African Muslim and South Asian communities.

Job Summary:
The Respect and Responsibility (R&R) Program is a community-based non-mandated initiative developed under New York CitysInterrupting Violence at Homeframework. Administered by the Mayors Office to End Domestic and Gender-Based Violence (ENDGBV) in partnership with the NYC Department of Social Services/Human Resources Administration (DSS/HRA) R&R is a cornerstone of the Citys efforts to prevent and address intimate partner violence.

This innovative program provides culturally responsive trauma-informed strengths-basedintervention services to individuals21who have caused harmor are at risk of causing harmin a combination of individual assessments group-based programming and supportive services R&Rseeksto interrupt cycles of abuse foster accountability and promote long-term behavioral change. Participants are guided in developing healthy relationship skills rooted in equity respect and consent.

TheProgramSpecialist (PS)will play a key role in delivering direct services to participants through group facilitation individualized support and community outreach. The ideal candidate will be deeply invested in restorative justice principles and skilled in engaging individuals in a non-judgmental transformative process.

Key Responsibilities:
The PCwill:

• Conduct outreach and engagement activities to educate communities about the R&R program build partnerships with community stakeholders and directly engage of(2) communityoutreach events required permonthfor the first year with the possibility to increase.
• Conduct groups with fluency in English and Arabic Bangla Spanish and/or Urdu ensuring nuanced understanding and participant comfort.
• In collaboration withthe senior program Counselorand Program Directorassistinfacilitatinga quarterly 12-session group intervention using the Respect and Responsibilities curriculum.A minimum of (4)cohortsmust be conducted annually each engaging 1015 participantsin each group for a total of 40-60 participants annually.
• Create a structured safe and confidential environment that is sensitive to cultural norms surrounding shame honor and family privacy while firmly promoting accountabilitywellnessand change.
• Conduct trauma-informedstrengths-basedindividual assessments with participants toidentifyservice needs risks and resiliency factors that inform personalizedsupport.
• Support participant recruitment efforts to meet quarterly and annual goals including but not limited to follow up calls intake scheduling and retention strategies.
• Provide case management to program participants including but not limited to providinginformation and filing-supportregardingpublicassistanceand other government entitlements housing/shelter applications and transfersshort term financialassistance foodpantriesand clothing donation sites.
• Identifyand provide referrals as needed.
• In coordination with the Program Directorand Senior Counselor provide ongoing case managementand group facilitationservices that support behavioral change accountability and connection toadditionalresources.
• Develop andmaintainan in-house data collection system in collaboration with ENDGBV to support real-time evaluation of program outcomes and inform service deliveryimprovements.
• Collaborate with ENDGBV to align services with broader citywide goals and protocols ensuring participant safety confidentiality and high-quality servicedelivery.
• Maintainaccurateandtimelydocumentation including attendance assessments case notes and data reporting asrequired.
• Uphold confidentiality policies mandatory reporting protocols and best practices for working with individuals who have causedharmin a non-punitive accountability focused framework.
• Participate in regular supervision training and peer learning opportunities to ensure consistentvalues-driven and reflectivepractice.
• Assistin developing informational materials and presentations about the program and our work.

• Participate in AAFSC and FJC meetings and internal and externaltrainings.
• Remain updated on technical and professional knowledge by attending educational workshops joining professional associationsandbuilding networks with fellow professionals.
• Adhere to all program agency and citywide confidentiality and mandatory reporting policies and communicate these policies clearly toparticipants.
• Prioritize victim/survivor safety.
• Perform other dutiesassigned.

Qualifications

• Bachelors degree in social work Psychology or a related field with relevant professional experiencerequired; Master of Social Work (MSW)preferred.
• An understanding of the dynamics and complexities of domestic and gender-based violencepower and control dynamicsthe complex systems that impactsurvivors andparticipants lives the effects of childhood and adult trauma on persons causing harmand a demonstrated commitment to utilizing trauma-informed client-centered engagement and intervention practices withparticipants.
• Demonstratedinterestinrestorativejusticeandexperienceworkingwithdiversestakeholderson harm reduction and violence interventionstrategies.
• Strong understanding of trauma accountability and anti-oppressiveframeworks.
• Excellent communication facilitation and interpersonalskills.
• Fluency in Arabic Bangla Spanish and/or Urdupreferred.
• Experience and creativity in navigating medical legal and social services systems.
• Ability to work collaboratively in a multidisciplinary team andmaintaina non-judgmental empathetic approach.
• Proficiencywith Microsoft Apricot or other case note management systems.
• Job contingent upon pre-employment backgroundcheck.
• U.S. Work Authorization isrequired.

We are an equal opportunity employer that values diversity at all levels. All individuals regardless of personal characteristics are encouraged to apply