Program Operations Manager (IT Manager 1)

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health human and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

As the Program Operations Manager you will work with many different groups that support the Ohio Benefits system. You will regularly collaborate with state partners from the Ohio Department of Medicaid the Office of Family Assistance and the Ohio Department of Children and Youth along with county agencies across Ohio. You will also work closely with vendor partners who help run and maintain the system as well as internal teams such as Maintenance & Operations Program Delivery governance groups and risk management. This is an officebased role where you will often meet with executives staff and external partners to keep operations coordinated and running smoothly.

In this role you will help ensure that Ohio Benefits operates efficiently responsibly and in compliance with state and federal rules. You will lead the work that keeps contracts organized monitored and updated while also making sure the programs budget and spending stay on track. You will help vendors meet expectations support teams that depend on timely procurement and ensure that the program follows all required fiscal procurement and audit standards. Your work will help keep communication flowing across agencies vendors and internal teams so the program can meet its goals effectively.

Job duties include but are not limited to:

• Manage new scope of work requests from proposal through final signature/authorization including coordination with stakeholders for review and approval.
• Manage monitors and communicates all timelines milestones and process steps associated with contract requests amendments renewals and procurements.
• Develop maintain and execute policies and procedures to manage contract lifecycle activities including Statements of Work (SOWs) Change Requests (CRs) Interval Deliverable Agreement (IDAs) and amendments.
• Coordinate contractual responsibilities across Ohio Benefits workstreams (e.g. Executive Governance Maintenance & Operations Program Delivery Risk Management).
• Monitor vendor partners performance and ensure compliance with contract terms service level agreements (SLAs) and deliverables.
• Supervise and manage staff and/or contractors responsible for contract administration documentation and compliance activities.
• Provide regular status reports on contract performance milestones risks and issues to leadership and stakeholders.
  Serve as a point of contact for vendor partners facilitating communication addressing issues and ensuring contractual expectations are met
• Identify opportunities for operational contractual and financial process improvements

Schedule: Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: Lazarus Building 141 S High Street 6th FL Columbus OH 43215.

Travel: Occasional travel within the state of Ohio.

PN(s): .

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The candidate at minimum must have the following:

Option 1:

• Completion of undergraduate core coursework in computer science or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example COBOL Delphi Java Powerbuilder Visual Basic Pl 1 SAS PCS Pacbase Full Visual Suite Designer 2000 Developer 2000 C C Visual C ECL or Visual Studio) logic-based mathematics data base concepts (for example Oracle Microsoft Access Paradox Sybase IMS DB DB2 Cache DMS or RDMS) computer systems analysis & design & basic data processing concepts;
• AND an additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 mos. performing project management functions as defined in series purpose.

Option 2:

• 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 months performing project management functions as defined in series purpose.

Option 3:

• 12 mos. exp. as Information Technology Supervisor 3 64119 or equivalent.

Option 4:

• In offices of statewide information technology policy & planning positions require completion of undergraduate core coursework in computer science or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example COBOL Delphi Java Powerbuilder Visual Basic Pl 1 SAS PCS Pacbase Full Visual Suite Designer 2000 Developer 2000 C C Visual C ECL or Visual Studio) logic-based mathematics data base concepts (for example Oracle Microsoft Access Paradox Sybase IMS DB DB2 Cache DMS or RDMS) computer systems analysis & design & basic data processing concepts;
• AND 3 yrs. utilizing word processing software;
• AND 3 yrs. utilizing internet browser(s) for research;
• AND 54 mos. exp. which included following: knowledge of information technology architecture components developing information technology strategic plans preparing & making presentations/public speaking writing information technology related policy & procedures preparing & monitoring budget providing cost & resources estimates & contract management;
• AND 2 yrs. utilizing e-mail system;
• AND 18 mos. project management or lead role on information technology project;
• AND 12 mos. utilizing spreadsheet software;
• AND 12 mos. exp. as Information Technology Supervisor 3 64119 or equivalent.

Option 5:

• The equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application

When completing the different sections of this application be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohios E1 Pay Schedule Pay Range 16. Unless required by legislation or union contract starting salary will be the minimum salary of that pay range (step 1 currently $47.90per hour). These ranges provide a standardized pathway for pay increases. With continued employment new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39) and as outlined in the posting.

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someones world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented diverse and dedicated employees.
• We get better at what we do every day.

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

ADA Notice

If you require an accommodation based on a disability for any step of the selection process please contact .

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.