Program Manager, Workforce Training & Support- Home Care (Full time, day shift)

Job Title:Program Manager Workforce Training & Support

Department:Clinical Operations

Location: Rochester Regional Health Home Care- 330 Monroe Avenue Rochester NY 14607 with the expectation to travel to the Newark area roughly 2 days a week

Hours Per Week: 40 hours per week

Schedule: 8:00am-4:30pm or 8:30am-5:00pm Monday through Friday

Rochester Regional Health Home Care is the only home care provider in the region to earn a CMS 5-Star Quality of Patient Care rating placing its CHHA among the top 3.5% of agencies addition CHHA was recognized by U.S. News & World Report as a High Performing Home Care Agency further highlighting its commitment to exceptional patient care and clinical excellence.

Position Summary

This Program Manager oversees the full operations of Workforce Training Programs. This position leads program implementation ensures compliance with DOH/SED training requirements coordinates regional training partners manages grant deliverables and supports successful trainee progression across PCA HHA and CNA pathways.

The role is responsible for the daytoday management of training activities subcontractor oversight data tracking performance outcomes and ensuring that trainees receive coordinated training support services and a clear connection to employment opportunities.

This is a grant-funded position. Continuation of the role is contingent upon the availability of grant funding and program approval.

Key Responsibilities

Program & Grant Management

• Lead overall implementation and daily operations of the Regional Direct Caregiver Training Center and Support Hub.
• Ensure the Center meets all DOH/SED regulatory and certification requirements for PCA HHA and CNA training.
• Oversee delivery of inperson hybrid and distancelearning modalities.
• Manage grant objectives timelines deliverables and required documentation.
• Support Alternative Competency Demonstration (ACD) activities directly or through approved partners.
  

Operational Leadership

• Develop and maintain training schedules class calendars and capacity plans across the full region.
• Oversee enrollment processes attendance stipend distribution travel reimbursement and trainee verification.
• Ensure accurate recordkeeping compliance documentation and auditready files.
• Implement systems for data tracking reporting performance dashboards and outcome metrics.
• Coordinate facility and instructional needs (classrooms technology equipment materials).
  

Partnership & Stakeholder Coordination

• Manage relationships with subcontracted training providers community organizations and employer partners.
• Coordinate with external partners for training components not offered internally (e.g. CNA programs ACD providers).
• Support outreach and recruitment strategies to build the trainee pipeline.
• Maintain relationships with regional employers to ensure job placement pathways.
  

Trainee Success & Support Hub Integration

• Collaborate closely with the Support Coordinator / Life Coach to support trainee success.
• Ensure trainees receive jobreadiness support benefit counseling remediation and coaching services.
• Monitor trainee progression and intervene when barriers arise.
• Ensure trainees receive information and access to all three training levels (PCA HHA CNA) without restriction.
  

Reporting & Compliance

• Prepare and submit all required grant reports including enrollment completion placement and expenditure data.
• Maintain compliance with DOH SED labor standards and grant requirements.
• Conduct qualityassurance reviews of training delivery and support services.
• Ensure program meets all documentation tracking and regulatory expectations.
  

Required Qualifications

• Bachelors degree required (Healthcare Administration Public Health Education Workforce Development Human Services Business or related field).
• Minimum 3years of experience in workforce development training program leadership healthcare operations grant management program administration or project management in a community educational or healthcare setting.
  

Preferred Qualifications

• Masters degree preferred
• Experience in PCA HHA or CNA training programs and familiarity with DOH/SED training standards.
• Strong understanding of the direct care workforce and longterm care home care and communitybased service environments.
• Demonstrated project management partnershipbuilding and organizational skills to manage multisite compliancedriven programs.
• Strong communication data reporting and problemsolving abilities; capable of supporting trainees facing barriers.
• Proactive solutionsoriented leader who operates independently and effectively in a fastmoving highly regulated environment.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work writing and telephone use supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration frequent interruptions independent decision-making and information processing. Although physical exposure is low administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours TB screening or a valid drivers license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

$62400.00 - $75500.00Rochester14607

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.