Program Manager, Virtual PIR – Remote

Lead the delivery of the Virtual Program for Initial Resettlement (VPIR) to achieve client enrollment and employment outcomes while ensuring high-quality compliant service delivery in a fully virtual environment. Supervise staff manage workloads and provide ongoing coaching and training to support program success. Oversee program reporting documentation performance monitoring and contract compliance while coordinating with partners and stakeholders to strengthen outcomes. Work closely with CWS Pre-Arrival and Post-Arrival teams to ensure alignment and compliance with PIR requirements and regularly collaborate with other Initial Resettlement Providers (IRPs) implementing VPIR services.

This role is subject to the continued availability of funding.

Imagine waking up every morning with the chance to change someones life. Imagine knowing your efforts willbenefitboth your career and our neighbors around the world. At CWS our team knows they are making a difference every day. Whether youre in our U.S.-based offices supporting refugees asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns grant reports or critical communications - you have the opportunity to work towards a world where everyone has food a voice and a safe place to call home.

Core Duties

ProgramManagement

• Responsible for meeting program goals client enrollments and job placements asestablishedby the contract guidelines.

• Monitor general client well-being and conduct random sample reviews of client case notes and case files to ensure quality and timeliness of service provision and fulfillment of documentation requirements.

• Ensure coordination among the different components of programmingandcommunity partners.

• Stayup to dateon program changes bestpracticesand funder requirements.

• Ensure professionalism and quality employment service provision. Provide ongoing training to staff on program developments and service requirements.

People Management

• Recruit hire train supervise and evaluate staffin accordance withCWS personnel policies and guidance from CWS Human Resources.

• Promote teamwork coordinate the workload of staff delegate responsibilities and hold staff accountable.

• Provide ongoing training to staff on program developments and service requirements.

• Develop trainings which include a detailed explanation of program services including but not limitedto;acculturation adult education employment mentoring/youthservicesand immigration legal services.

• Promote teamwork coordinate the workload of staff delegate responsibilities and hold staff accountable.

Grants Reporting and Compliance

• Coordinate and manage all aspects of the program including contract compliance workflow coordination qualitycontroland the enhancements of services.

• Monitor compliance of programs with program requirement and CWS guidelines and procedures

• Complete required funder reports coordinating with team members to ensure proper tracking and reporting of activities.

• Prepare for andparticipatein on-site monitoring visits with leadership teams.

Partnerships and Development

• Develop partnerships with local providers volunteers mentors and community organizations that support program goalsand client needs

• Present programs to employers local school districts state health clinics state refugeecoordinatorsoffices medical providers and other relevant service providers

• Participate in meetings on the national state and local levels including those withservices ofstakeholders other VOLAGS and colleague agencies.

• Record clients progress in case files and master trackers including compliance job offers placements job retention publicassistanceusage follow-up on placements and possibilities of upgrades.

• Address emergency situations as they arise and mediate conflict as necessary

Education:

• Bachelors degree in social work human services sociology psychology public administration public health or a related field or equivalent experience in lieu of degree.

Experience:

• Minimum 6 years of previous work experience in refugee or immigrant-related services.
• Minimum 2 years of previous demonstrated work experience supervising others.
• Experience in a local resettlement affiliate or a national office of a resettlement agency (preferred)
• Experience in social services or nonprofit sectors (preferred).

Skills:

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;

• Strong attention to detaila must

• Ability toalways conduct oneself in a professional and courteous mannertorepresentthe professional and institutional interests of CWS;

• Strong knowledge and experience in working with Microsoft Word Excel PowerPointand database software is essential;

• Strong writing skillsare required.

• The abilityto work in a multi-cultural environmentis required.