Customer Success Manager

Customer Success Manager
Location: Littleton MA
Base Salary: $85000-$100000 Quarterly Bonus Potential
Benefits: Medical Dental Vision FSA 401k PTO Sick Time Holidays
Job Type: Full-Time
Start Date: ASAP
Typical Hours: M-F 8 AM 5 PM (some flexibility)
Sponsorship is not available

Customer Success Manager Description

Our client an international technology solutions provider is seeking a Customer Success Manager to join their team in Littleton MA. This role serves as the primary owner of long-term customer relationships acting as the bridge between customers and internal teams including engineering production operations purchasing and sales. This position is focused on coordinating multiple moving parts internally driving customer communication and ensuring successful execution throughout the product lifecycle. Youll manage 3 to 5 customer accounts at various stages of product development production and ongoing account support. Their team has experienced consistent double-digit growth over the past four years and continues to invest heavily in expanding its US operations. This is a great opportunity for someone who enjoys building relationships solving problems and making a visible impact within a growing organization.

Who You Are:

You value the trust your customers and colleagues place in you and take pride in being your clients advocate while staying aligned with the companys goals. You know when to follow a process and when to color outside the lines. Thats why youre drawn to growing evolving environments. Growth doesnt scare you; it energizes you because you enjoy environments where no two days look exactly the same.

Youre a problem solver who takes ownership communicates openly and knows how to balance competing priorities without losing sight of the customers needs. You understand the difference between building alignment and simply getting agreement taking the time to explain the why behind decisions. Youre drawn to technology enjoy navigating complex conversations and arent intimidated by technical products. Ultimately youre looking for an opportunity where your contributions will make a visible impact across the organization.

Customer Success Manager Responsibilities

Manage a portfolio of customer accounts throughout various stages of the project lifecycle
Serve as the primary point of contact and escalation path
Coordinate engineering operations purchasing and sales teams
Lead recurring customer meetings operational reviews and issue resolution discussions
Support new product introduction and production kickoff activities
Coordinate customer order flow forecasting and production demand alignment
Partner with engineering teams on product updates changes and replacement components
Identify operational inefficiencies and support process improvement initiatives
Provide visibility into overall account health operational risks and customer concerns
Support onboarding and transition activities for new customer engagements

Customer Success Manager Qualifications

5 years of B2B customer success account management or operations experience
Experience managing multiple customer-facing accounts or client-facing projects simultaneously
Able and willing to work onsite daily in Littleton
U.S. Citizenship or Permanent Residency in the US is required for this position due to federal government/military contract requirements