Program Manager- Supported Living

JOB TITLE: Program Manager Supported Living

DEPARTMENT: Community Living

SUPERVISORS TITLE: Assistant Director - Supported Living

POSITIONS SUPERVISED: Direct Support Professionals Supported Living and Home Leaders Supported Living

JOB STATUS: Full-Time Non-Exempt

SCHEDULE: MondayFriday 8:00am4:30pm plus 24/7 on-call

Provide leadership and oversight for Supported Living services ensuring high-quality person-centered care for individuals served. This role is responsible for staff supervision service delivery and program operations while ensuring compliance with agency standards regulatory requirements and best practices.

Staff Leadership & Supervision
Supervise coach and support Direct Support Professionals (DSPs) and Home Leaders
Assist in staff recruitment hiring onboarding training and performance management
Provide ongoing feedback conduct evaluations and address performance concerns
Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Service Delivery & Program Oversight
Oversee implementation and effectiveness of Individual Support Plans (ISPs)
Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team
Ensure services are person-centered and promote independence and self-advocacy
Maintain regular communication with individuals served families and providers
Conduct weekly home visits to monitor service quality staff performance and compliance
Provide or coordinate transportation and ensure access to community resources

Scheduling & Operational Management
Review and approve staff schedules to ensure appropriate coverage and compliance
Maintain oversight of staffing patterns and operational needs across assigned homes
Participate in on-call rotation and provide 24/7 support as required
Work flexible hours including direct service shifts during staffing needs or crises

Documentation & Administrative Duties
Ensure accurate and timely completion of all required documentation
Complete administrative tasks such as billing timesheets and mileage reports

Strong leadership supervision and team development skills
Excellent communication (written verbal and electronic)
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making abilities
Demonstrated empathy and commitment to person-centered services

Ability to work a flexible schedule including evenings weekends and on-call responsibilities
Ability to work in multiple home settings as needed
Ability to provide direct care support when required (including personal care tasks)
Ability to lift push or pull up to 40 lbs
Frequent standing walking and travel between service locations

Valid drivers license reliable transportation and proof of insurance

Certifications & Training Requirements:

CPR First Aid and Bloodborne Pathogens certification

Certified Restraint Training

Core A & B certification

Completion of required agency and regulatory trainings (e.g. Human Rights Safety Medication Administration)

Additional Information:

For more information please reach out to Brian James at

Rauch is a Drug-Free Workplace an Equal Opportunity/Affirmative Action Employer and a strong advocate of workforce diversity including individuals with disabilities and veterans.

Education/Experience Requirements:

Bachelor degree or 3 years experience in providing direct service to people with developmental disabilities. Supervisory experience helpful.