Program Manager,

Imagine what you could do here. At Apple we believe new ideas have a way of becoming phenomenal products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found : Supply Chain is part of ISu0026T and drives the technology behind Apples global operations sales and supply chain. The team connects the systems that move products from factory to customer bridging sales platforms with the operational infrastructure that keeps Apple running at scale and ensuring Apples technology and business priorities move in lockstep.

Apple Operations and Supply Chain delivers to customer promise with revolutionary precision accuracy and at an immense scale. At the heart of that revolution precision accuracy and scale are best in class processes and systems. nAs Support Program Manager you will be responsible for collaborating with business and technical teams to ensure Operations Systems are sustainable scalable achieve optimal performance and enable our functional business team to deliver Apples customer commitment. The BizOps Program Manager drives continuous improvement strategies across business processes and systems to launch products on time with high quality and maximum customer availability for both Appleʼs B2C and B2B Channel.

Develop a production support strategy that prioritizes prevention through the utilization of technology. nImplement AI/ML to analyze patterns and establish roadmaps for effective Support - Manage the delivery of day-to-day sustaining support activities including L1/L2 Support for ISu0026T and Non-ISu0026T applications. nThese activities include but are not limited to: (a) Incident Management (b) Downtime Management (c) Quarter End Support (d) Quarterly Business Reviews Monthly Reporting/Analytics and Leadership a management system that fosters collaboration among organizations to drive continuous improvement. nConduct monthly cross-functional review boards and quarterly review boards at the application and process and innovate new technology u0026 processes that focus on efficient ways of conducting down data and process issues through increased awareness and training.

BA/BS/MS Degree in Business Supply Chain Management Computer Science or any Engineering field or equivalent experience.n10 years as a program manager or team lead in global organizations.n5 years expertise in Operations Order to Cash process and systems.n5 years experience with SAP ECC/S4 Hana.

Experience developing SLAʼs for Systems/Application leading projects and driving change management strategies to improve end to end SDLC practices. nExperience with Business Intelligence and AI/ML technologies applied to systems monitoring or predictive of O2C B2C u0026 B2B operations fulfillment certification Scrum Master in SAP ECC and/or S/4HANA project management skills experience working in a matrix Experience in working in both cross functional and global verbal and written communication skills attention to detail and the ability to communicate at all organizational Presence - proven ability to effectively and succinctly present complex topics initiatives post mortem proposals to a diverse leadership problem-solving techniques for issue to communicate clearly and professionally with our business partners on the status of systems issues and resolution interpersonal and problem-solving skills required to serve diverse customer base and deal effectively with escalating -motivated detail-oriented high sense of urgency; thrives in ambiguous fast-paced global environments.