Program Manager, Services

Abode Services one of the largest and effective nonprofits working to end homelessness in the Bay Area is seeking a Program Manager for our Veterans Shelterprogram in San Jose CA.

About Abode:

At Abode we believe everyone deserves a safe and stable place to call home. Our mission is toâsolve homelessnessâthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theâHousing First model we meet people where they are and provide individualized support based on their needs goals and strengths. When you join Abode youre not just taking a job youre becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values:

We start with dignity take smart risks be transparent solve for today and tomorrow and spark each others strengthsâin everything we do!

The Diverse Culture:â

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds. â

About The Role:

The Program Manager will provide leadership support and oversight to a multidisciplinary team to assist adults and their families who are homeless and/or formerly homeless. This team will engage and support participants maintaining housing /shelter placement develop and execute housing stability plans and provide wraparound supportive services. Key responsibilities include supervision of staff and oversight of services delivery close coordination with case management partners and budget and oversight of public contracts.

How You Make An Impact:

• Provide direct supervision to all Program staff and interns.â
• Provide regular and appropriate feedback including training opportunities for professional growth verbal and written improvement plans when needed and regular evaluations.â
• Ensure that all program staff under your leadership are meeting the goals as set forth in their programs respective grants.
• Coordinate training schedules caseloads vacations and assignments as part of program administration.
• Provide support to staff when dealing with client crises problem solving with managers on challenging participant situations and develop on-going housing stability interventions with staff.
• Build collaborative relationships with property management and on-site resident services staff if applicable. Advocate for participants housed at various sites as needed.
• Supervise staff and provide feedback coaching training and disciplinary action as needed.
• Work with staff to ensure timely and accurate data entry is occurring.
• Work with Data Specialists on reporting to funders and stakeholders on program activities.
• Monitor Programs contracts to ensure maximization of funding and program deliverables are met and support with program audits.
• Assist in developing policy and procedures and other aspects of programs.
• Facilitate case conferencing and administrative meetings.
• Assist in developing materials assessment tools job descriptions and other program processes/documents/tools.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelors degree in psychology Human Services Social Work Sociology or related field and equivalent experience.
• 3 years of professional experience in the human services social work or related field and demonstrated experience working collaboratively with low-income families and providing service coordination.
• 2 years of direct experience in the provision and supervision of case management services to individuals who are homeless and/or have extremely low incomes.
• Use of personal vehicle and proof of a valid and current California Drivers License and current insurance along with a clean DMV record required.

COMPETENCIES:

• Excellent verbal and written communication organizational and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Ability to interact effectively with a diverse population with multiple special needs and be comfortable building successful collaborative relationships with participants staff property managers and with the larger community and county systems while networking and building resources.
• Deep understanding of the following evidence-based practices: Housing First Motivational Interviewing Harm Reduction and Trauma Informed Care.
• Understanding and practice of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
• Experienced in effectively intervening in crisis situations using de-escalation techniques.â
• Proficiency in Microsoft Office programs systems and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence cultural humility with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks:â

• Compensation: Salary: $75000-$9200000
• Schedule: Full-time Exempt
• Work Arrangement: Onsite
• PTO:19 days per year increasing with tenure
• Holidays: 12 paid holidays per year
• Health & Wellness:
  • 100% medical dental and vision coverage options for employees
  • Agency dependent health care contributionâ
  • Employee Assistance Program (EAP)
  • Flexible Spending Account (FSA)
  • Retirement Plan: 403(b)âPlan w/ Employer Match & Contribution Programs
• Voluntary Benefits:
  • Commuter Assistance
  • Life Insurance
  • Legal Services
• Mission Driven Culture: Join a team thats passionate about making a meaningful impact in the fight to end homelessness.â

Notice: This description is to be used as a guide only. It does not constitute a contract commitment or promise of any kind. Abode Services reserves the right to change add delete upgrade or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Required Experience:

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