Program Manager Quality Improvement

Position SummaryThe Program Manager Quality Improvement works to improve patient health outcomes and meet organization wide quality improvement goals. The position is responsible for process improvement implementing identified quality improvement initiatives and data analytics to support quality improvement initiatives. The position collaborates with IS Operations Medical Services and other departments to build alignment and support improvement of quality Job ResponsibilitiesMaintains subject matter expertise in CMS/UDS HEDIS/NCQA and STARS quality measures to support organizational compliance and performance quality improvement methodologies and tools to develop recommend and implement initiatives that enhance healthcare quality and patient closely with the reporting team and other key committees to develop data-driven reports that monitor improvement initiatives aligned with organizational and departmental priorities. Designs documents and optimizes workflows and process maps that contribute to quality goals and improve operational with providers and operation teams to communicate critical quality needs fostering enhancements in patient care provider satisfaction and patient with Learning & Development Information Systems and Medical Services to develop and implement training programs that support improved documentation and quality enhancement efforts. Leads project planning efforts including stakeholder identification facilitating workgroup meetings tracking project milestones and ensuring timely completion of quality initiatives. Supports continuous improvement efforts by identifying performance gaps recommending best practices and assisting teams in executing sustainable solutions. Performs additional duties as assigned to support the organizations mission and quality improvement objectives. Requirements/PreferencesBachelors degree in Healthcare Administration Public Health Nursing or a related field required. Masters degree of three (3) years of experience in quality improvement including HEDIS CMS measures benchmarking analytics and/or healthcare data reporting of two (2) years of experience in a primary care or ambulatory care setting project management experience with demonstrated ability to manage multiple initiatives and drive measurable results analytical organizational and problem-solving skills with experience interpreting healthcare quality data knowledge of electronic health record (EHR) systems degree in Nursing with EPIC EHR systems preferred.