Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

Apple Services Engineering (ASE) powers the App Store Apple TV Apple Music Podcasts Books and Cloud u0026 Infrastructure platforms delivering world-class entertainment in 35 languages to 150 countries. Its where art meets technology at Apple ASE PMO drives program delivery excellence through process innovation standards data and technology - building efficiency and organizational momentum across ASE Programs.n

Were looking for a PMO Program Manager to drive program oversight release and information management and change enablement. Youll sit at the intersection of people process and technology and play a defining role in how AI-powered tools and practices reshape how our teams plan communicate and ship software.

Own and evolve core PM process documentation templates and integrated tools aligned with ASE Program Management prioritiesnDrive PMO standards adoption through targeted communications training and engagement programs that inspire lasting behavioral change not just awarenessnPartner with ASE Program and Engineering leads to proactively align ASE and partner schedulesnDefine and standardize processes for feature demos release readiness reviews and executive status meetingsnMaintain accurate feature release calendars and milestone schedules across tools documentation and communications in partnership with cross-functional teamsnServe as a trusted PMO partner to Software Engineering (SWE) Product and Platform teams deeply understanding development cycles and constraints to ensure program planning reflects engineering realitynBuild and maintain feature and bug reporting cadences to track release quality and convergence progressnDrive a PMO communication plan keeping the org current on process/tooling changes best practices milestones and program prioritiesnIdentify evaluate and champion AI-powered tools and workflows that improve how PMO and ASE program teams plan document and delivernTranslate AI capabilities into practical accessible standards driving guidance experimentation and LLM-based tool adoption across the organizationnAct as a change agent for AI fluency helping teams confidently integrate AI into daily program worknLead structured change management for PMO-driven initiatives across a large globally distributed org assessing readiness identifying adoption risks designing interventions and measuring impact

5 years of program management experience in cross-functional software engineering environmentsnDemonstrated AI fluency: understands concepts terminology and practical applications; proven ability to apply AI to improve program workflows and team productivitynExperienced in change management principles stakeholder analysis readiness assessments adoption measurement with a track record of driving sustainable behavioral change at scalenExperienced with knowledge management systems bug tracking and PM reporting tools; proven ability to drive adoption of standardized processes and data elements for scale efficienciesnTrack record of building and sustaining communities within large organizations programs events and feedback loops that drive shared hands-on learning and cultural adoptionnBachelors degree or equivalent work experience

Exceptional written and verbal communication skills able to distill complexity for any audiencenProven ability to build trust-based relationships across all levels including engineering and quality organizationsnSkilled at influencing without authority in complex matrixed environmentsnAnticipates leadership and organizational needs; course-corrects with confidence and discretionnStrong consultative problem-solver brings structure to ambiguity and communicates guidance clearly and succinctlynStrong technical aptitude; self-directed learner who thrives on rapid experimentation with emerging toolsnHigh professionalism; operates autonomously and handles sensitive information with integritynPMP certification a plusnPreferred tools: Confluence Radar Keynote Slack Final Cut Pro/iMovie Photoshop basic HTML and AI productivity tools (ChatGPT Claude Gemini or equivalent)