Program Manager, Product Systems and Insights

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

Harvey ships fast and our customers tell us constantly whats working and what isnt through CSMs support sales and early-access programs. Today that signal lives in a hundred places and reaches Product inconsistently and the systems that let the EPD organization plan review and fix things at scale are still being built. You will own those systems: a single Voice of the Customer program that turns scattered feedback into structured trusted input for every product team; a bug management process that gets defects triaged prioritized and resolved predictably; and the operating rhythm that keeps Engineering Product and Design aligned. You own the infrastructure and cadence; embedded Product Operations Managers own the interpretation and day-to-day judgment for their product areas.

• Design and stand up the end-to-end feedback pipeline: intake from CS Support Sales and EAPs into one structured system

• Partner with RevOps to design & implement tooling; define the workflows that make submitting feedback the easy default for field teams

• Set the weekly triage cadence and SLAs so every piece of signal is classified routed and visible

• Build reporting that Product GTM and leadership actually read volume themes trends and what changed

• Own the classification model: product area matter stage root cause (missing capability defect or usability friction)

• Give Design and Research standing views into the signal that matters to them

• Design and run the core engineering product & design rituals: planning cycles roadmap reviews design reviews and monthly business reviews

• Build the run-of-business systems that scale as Harvey grows intake frameworks RACI structures decision logs shared calendars

• Facilitate roadmap planning by coordinating inputs across Product Engineering Design and GTM and maintaining transparency across the org

• Make it clear across Harvey what EPD is building how its progressing and whats coming next

• Own the end-to-end bug lifecycle: intake from Support and the field severity definitions triage routing to engineering teams and resolution tracking

• Define severity and SLA standards that CS Support and Engineering all agree to and can see

• Run the recurring bug review with engineering and product leads; escalate aging or customer-impacting defects

• Report bug volume aging and resolution trends by product area and connect defect signal back into the Voice of the Customer taxonomy

• Close the loop with Support and CS so customers hear when their issue is fixed

• 5 years in program management product operations or a related operational role at a high-growth tech or SaaS company

• Youve built processes and programs from scratch and scaled them not just inherited and maintained them

• Hands-on experience running bug triage or incident/defect management processes across Engineering and Support

• Experience designing and facilitating product development rituals planning reviews prioritization with senior engineering and design leaders

• Deep fluency with feedback ticketing and data tooling; youre comfortable owning a taxonomy and the systems that enforce it

• Ability to translate messy qualitative and quantitative input into clear structured outputs

• Proven ability to drive alignment and adoption across CS Support Sales Product and Engineering without direct authority

• Experience with AI-native or highly technical products is a plus

• You create clarity where none exists and youre energized by a blank slate

$155400 - $233200 USD

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

IC