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Program Manager of Client Services
Job Location:
Job Location:
Syracuse, NY - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Program Manager of Client Services Emergency Shelter- Full Time
Join the Rescue Mission Team!
Shift: Sundays through Thursdays (7:00am-3:30pm)
Salary: $70000 Annually
Join the Rescue Mission Team!
Shift: Sundays through Thursdays (7:00am-3:30pm)
Salary: $70000 Annually
The Rescue Mission is seeking a Full Time Program Manager of Client Services to work in our Syracuse Emergency Shelter. The Program Manager of Client Services manages processes and provides direct leadership and guidance to the case management team of Emergency Shelter and Day Center. This position ensures that the Emergency Shelter is operational and staffed 365 days per year with customer service at the highest level towards all clients.
Additional Duties:
This role involves supervising coaching and developing case management staff through effective recruitment training and ongoing support while maintaining a fully staffed schedule that meets operational needs including evenings and weekends. The Program Manager of Client Services will monitor client services to ensure excellence and implement best practices in staff training and performance evaluation. Additionally the role includes partnering with local agencies and attending community meetings to enhance service delivery assisting in budget development and overseeing expenses to achieve financial objectives. Ensuring compliance with regulatory guidelines and maintaining confidentiality of client information are crucial as is fostering a safety-first culture and modeling our organizational values. Having a flexible schedule is an essential requirement of the job as well as being committed to in-person attendance.
Requirements & Education:
Additional Duties:
This role involves supervising coaching and developing case management staff through effective recruitment training and ongoing support while maintaining a fully staffed schedule that meets operational needs including evenings and weekends. The Program Manager of Client Services will monitor client services to ensure excellence and implement best practices in staff training and performance evaluation. Additionally the role includes partnering with local agencies and attending community meetings to enhance service delivery assisting in budget development and overseeing expenses to achieve financial objectives. Ensuring compliance with regulatory guidelines and maintaining confidentiality of client information are crucial as is fostering a safety-first culture and modeling our organizational values. Having a flexible schedule is an essential requirement of the job as well as being committed to in-person attendance.
Requirements & Education:
- Bachelors Degree in human services health services or related field or equivalent work experience required.
- Masters Degree preferred.
- Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required
- Cell phone/smart phone required
- Flexibility to change
- Passion for the mission and vision of the organization
- Valid NYS Drivers License in compliance with company driving criteria
- Two years staff management/supervisory experience required.
- Prior experience working with homeless addicted and/or mentally disabled clients desired.
Other skills needed to perform effectively include:
- Strong Leadership Communication and Interpersonal Skills
- Organizational/time management skills
- Excellent Customer Service skills focused on the clients needs
- Sensitivity and compassion for the homeless population
- Strong Interviewing/assessment skills
- Ability to foster and develop a team environment
- Ability to develop strong leadership skills among shift leaders
- Ability to build trust-based relationships
- Ability to problem solve and provide oversight to 2nd & 3rd shift
- Computer literate
- Ability to maintain a calm professional presence
- Ability to manage stress while being exposed to complex personalities problems and needs
- Crisis management skills
Rate of Pay:
$70000.00 Annually
Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values are practiced in our day-to-day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.
We are proud to offer a competitive salary and excellent benefits Medical Dental Vision 401K Flexible Spending Accounts Paid Time off Group and Voluntary Life Short -Term Disability and more!
Required Experience:
Manager
About Company
WE WANT YOUR FEEDBACK! Questions on giving, volunteering, advocacy and more, your feedback matters to us! With the mission statement “helping hurting people in Jesus’ name,” the Rescue Mission of Roanoke is a comprehensive crisis intervention center for men, women, and children. We of ... View more
