Program Manager (NPI),

Imagine what you could do here. At Apple new ideas have a way of becoming phenomenal products services and customer experiences - and it all runs on operations that work flawlessly at a global scale. Behind every product launch is a network of systems processes and people who make precision look effortless. nnAs an NPI Program Manager in Business Operations youll be part of the team that keeps that machine running smoothly during the moments that matter most: New Product Introductions and Peak Events. Youll partner with business and technical teams dig into the details when something needs fixing and help Apples B2B Channel deliver on its promise to customers around the world. If you love solving problems thrive on detail and want your work to be felt the moment a new product reaches customers this role is for you.

Apple Operations and Supply Chain delivers on our customer promise with revolutionary precision accuracy and scale. Behind that precision are best-in-class processes and systems - and the people who keep them performing under an NPI Program Manager youll work as an individual contributor consultant within Business Operations collaborating across business and technical teams to help Operations Systems perform reliably efficiently and at scale during Peak Events such as New Product Introductions and Promotions. Youll support process and system execution that helps launch products on time with high quality and with maximum customer availability across Apples B2B are pivotal moments in the life of an Apple product. Success in this role means being organized detail-oriented and comfortable managing multiple moving pieces someone who communicates easily across teams stays composed in ambiguity and helps drive issues to resolution. Youll also need to be comfortable working hands-on in SAP: searching orders investigating discrepancies and supporting order-level debugging when issues arise so you can speak clearly to both the business impact and the underlying technical role may require occasional travel to align with cross-functional and global stakeholders and close collaboration with teams across multiple time zones.n

Support and help evolve roadmaps for NPI tools and products contributing tonenhancements that improve reliability velocity and NPI Event management: cadence setup communications planning and stakeholder engagement across business and technical to post-NPI activities including debriefs and operational follow-through helping turn lessons learned into concrete as a resource for SAP order investigation - searching diagnosing and helping resolve order issues as they with cross-functional and global teams to help anticipate and resolve issues before they impact customer availability.

BA/BS degree in Business Supply Chain Management Computer Science or related field or equivalent experience.n3 years experience as a program manager project coordinator or team lead ideally in a global or matrixed support organization.n3 years experience with Order to Cash processes and systems.n3 years experience with SAP ECC 6 / S/

Exposure to developing SLAs for systems and application with Business Intelligence and AI/ML genuine passion for the customer experience and a customer-first of B2B operations fulfillment with SAP ECC 6 / S/4HANA. - comfortable searching orders troubleshooting order issues and supporting order-level clearly and professionally with business partners on system issues status and resolution presentation skills - able to explain complex topics postmortem and proposals clearly to stakeholders at different verbal and written communication skills with strong attention to detail and comfort engaging across organizational collaborating across cross-functional and/or global teams with solid interpersonal and problem-solving skills to support a diverse group of stakeholders and manage escalations effectively.