Program Manager

At Tucuvi we help healthcare organizations ensure every patient receives timely high-quality care by augmenting clinical teams with AI.

Our clinical-grade AI Care Management platform automates and orchestrates high-volume workflows end to end combining autonomous AI agents including LOLA our Voice Clinical Agent with workflow logic escalation documentation and seamless integration into existing health system infrastructure. Built for trust and clinical reality Tucuvi is the first Class IIb Software as a Medical Device (SaMD) for Voice AI driven patient management.

Today we support 50 care pathways across 80 healthcare organizations delivering up to 80% automation of nursing workflows >90% patient engagement and improved clinical outcomes. We recently raised $20M in Series A funding to scale across Europe and the US.

We expand care team capacity by executing agentic voice workflows for pharmacy refill outreach post-discharge follow-up care-gap closure chronic care check-ins and scheduling among others. The common thread is high-volume workflows where clinical teams cant keep up with the outreach patients need.

You dont need deep clinical expertise in every pathway. You will be supported by clinical subject-matter experts Solutions Engineers and a Product team in Madrid who own protocol design conversation flows and escalation logic. What you need is the operating discipline to take what they build deploy it inside a real health system prove with data that its working and build the case for what comes next.

Your mission is to turn our US health system partnerships into programs that deliver measurable outcomes expand into new use cases and become the reference accounts that open the next ten doors. This role requires up to 2530% travel for go-lives strategic reviews and onsite work with customer teams.

Youll own the full lifecycle of a health system relationship from the first site implementation through multi-site expansion and new use case discovery. Youll work directly with care managers nurses call center staff and pharmacy techs as well as decision-makers from directors to VP-level champions. Youre the person the customer calls first and the person who shapes what they ask for next.

Internally youll translate what you learn on the ground into product priorities expansion strategies and the evidence that makes our next sale easier. You are the operator who makes the program work and the strategist who makes it grow.

You bring the structure the rigor the commercial instinct and the accountability our customers need to maintain a thriving program.

Were growing rapidly in the US so you will have room for career progression and development.

During the first 3 months: Onboarding and training to get you up to speed on our platform our workflows and the accounts youll own. Youll be running site implementations independently well by month three: kick-off meetings workflow mapping sessions with clinical staff platform configuration alongside our clinical and product team go-live and first-line support. Youll also be building relationships with the director-level champions who will determine whether these accounts expand.

From month 3 to 6: You will run multiple concurrent deployments and own the KPI reporting cadence for your accounts. You should be able tell the difference between a metric thats noisy and a metric thats telling you something. Youre actively identifying where the next use case or site expansion sits and starting to build the case for it using the customers data.

By month 12: Youve driven at least one account expansion beyond the initial scope. Youve turned what you learned into a repeatable rollout and growth model. Youre the person the customers VP level leadership trusts to tell them whats working what isnt and what to do next and the person our Sales team brings into new opportunities because your accounts are the proof.

Drive account growth not just delivery. You own activation end to end but the job doesnt end at go-live. You identify expansion opportunities (new sites new use cases new pathways) build the business case with the customers outcomes data and partner with Sales to close. Delivery is how we earn the right to grow.

Frame the case for leadership. When a health systems VP asks is this working and should we expand you dont hand them a dashboard you build the narrative: what the data says what it means what youd recommend and what it would take. This is the skill that turns a single-site pilot into a system-wide program.

Own the workflow translation between the customer and our product team. You observe how clinical teams actually work from call flow cadence handoff logic edge cases and bring that back with enough specificity that our Clinical and Product teams can build the right thing. You make sure the people who do have what they need from the field and you own whether the result holds up once its live.

Define and measure the KPIs that matter. Own the metrics for your accounts reach rate engagement confirmation rate escalation volume staff time freed clinical outcomes and know what good looks like for each. Spot the trends before anyone asks and translate usage data into a value story the health systems leadership will use to justify the next investment.

Build and maintain VP-level champion relationships. The directors and VPs who sponsor your programs are the people who decide whether this account doubles or plateaus. You cultivate those relationships deliberately not just with delivery results but with strategic insight about what their organization should do next.

Build trust with clinical staff. LOLA only works if the people using it believe in it. Youre the person in the room earning the respect of clinicians by listening well responding fast and proving it with outcomes.

Own the feedback loop to Product and Engineering. Distinguish a bug from a real feature gap from scope creep and bring it back to the team with enough clarity that they can act on it. Your field perspective directly shapes what gets built next.

Scale with efficiency. Manage concurrent workstreams without compromising quality and turn what you learn into processes and playbooks other people can run.

812 years of relevant experience with a track record of owning complex multi-stakeholder programs end to end including at least one where you drove expansion or growth beyond the original scope not just delivered it.

Previous experience in one or more of the following (helpful):

• Strategic account management or client partnership at a healthcare technology or services company
• Health system program management implementation expansion planning change management or process design
• Clinical workflow redesign care transformation or process improvement inside a hospital or health system

Growth instinct not just delivery discipline. Youve spotted the adjacent opportunity built the case and acted not waited for someone to interviews well ask you to walk us through a specific example.

Strong demonstrable project management skills. You build the plan you run the plan you know where every dependency sits. Multiple parallel workstreams without losing control.

You lead with scoping not assumptions. Your first move in a new account is to map the process identify the gaps between what was sold and whats real and adjust the plan before problems find you.

Comfort building a financial narrative. You can translate operational metrics into a business case a VP will act on. If youve built an ROI model or an expansion proposal for a client thats a strong signal.

A self-service-first approach to problem solving. You try it before you ask about it.
US-based with up to 2530% travel for go-lives strategic reviews and onsite work. Youll also work in close partnership with our Spain-based team bringing a US perspective to Tucuvi as we continue building it into a truly global healthtech company.

• A program or customer you grew beyond its original scope what you identified how you built the case and what happened
• A project plan you built and ran not one you inherited
• A problem you caught before it escalated and the signal that tipped you off

• You think the job ends at go-live
• You deliver scope but dont look for what comes next
• You arent interested in helping design a better repeatable playbook for others
• You measure success in tickets closed not outcomes achieved
• Youd rather escalate the hard conversation with clinical staff than have it
• You need to be the domain expert rather than the person who makes domain experts effective

$140K$160K base variable equity (based on experience)

Remote work (Boston NYC West Coast preferred)

Flexible working hours

Team buildings (at least tw...