Program Manager

The Program Manager provides leadership and direction to a team responsible for delivering efficient and effective technology initiatives to users. This role ensures all programs are executed in alignment with Tollings technology strategy. The Program Manager oversees the development and support of EZPass applications including implementing application solutions and resolving support tickets. Key operational responsibilities include direct oversight of team performance promoting continuous improvement collaborating with peer Program Managers and planning and executing broader EZPass initiatives. The program delivers services across the full Software Development Lifecycle (SDLC)

RESPONSIBILITIES:
Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work.
Facilitate multi-disciplinary teams in the development of plans goals objectives policies and procedures for completion of a program.
Oversee and manage execution and/or coordination of day-to-day program activities as required.
Manage working relationships with key stakeholders including executive management business management vendors program sponsors suppliers and technology management.
Set program goals that are consistent with technical objectives and the agencys overall technology strategy.
Track and communicate a programs progress from a schedule cost and risk perspective to the program team customers and program stakeholders.
Collaborate with peer Program Managers on Tolling program projects.
Drive consistent program delivery through the entire program lifecycle including execution of procurements definition of program plans resourceallocation management of program risks scope and schedule delivery of value and well-ordered transitions to operations.
Develop and maintain program plans task lists schedules risks and status to include resource allocation and schedules.
Exhibit significant emotional quotient (EQ) in handling program challenges and maintain a positive program culture in line with VDOTs mission and shared values.
Proven ability to lead mentor and develop cross-functional application development teams including full-time employees and contractors

KNOWLEDGESKILLS AND ABILITIES:

Strong experience leading the business and IT resources through the discovery and documentation of business and technical requirements in request for proposal and statement of requirement formats.
Strong analytical organizational and decision-making skills.

Exceptional interpersonal skills for collaborating and team building.

Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly succinctly communicate complex issues to multiple audiences.
Ability to lead others to implement new approaches systems structures and methods.
Ability to define and balance the competing demands for quality scope schedule and cost.
Communicate timelines and expectations to technical and business staff.
Ability to analyze and document system processes.
Solid understanding of software development lifecycle models.
Exceptional knowledge of both Agile and Waterfall program management principles and addition the ability to blend them together in the right proportions to fit a particular program and business environment.
Knowledge of process engineering and re-engineering techniques and practices.

Strong leadership skills

Proficiency with cloud platforms (e.g. Azure AWS) and modern infrastructure practices

Familiarity with DevOps methodologies including CI/CD pipelines and version control systems

Strong knowledge of Agile Scrum and software development lifecycle (SDLC) methodologies

Demonstrated ability to manage application lifecycle activities including maintenance enhancements and modernization initiatives

Experience leading technical debt reduction and application refactoring efforts

Ability to ensure high levels of application performance scalability reliability and security

Working knowledge of security standards regulatory requirements and compliance frameworks (e.g. PCI)

Experience supporting internal and external audits and implementing IT governance best practices

Strong analytical problem-solving and decision-making skills with the ability to drive continuous improvement and innovation

QUALIFICATIONS
The candidate must have a minimum of 5 years of experience managing people and large programs and a bachelors degree.

Fluency in MS Office tools such as Microsoft Project Visio and Office required.

Experience with Program Management Office methodologies and practices is highly preferred.

PMP Certification preferred

Tolling Experience preferred