Program Manager II-Program Manager, Discovery & Innovation Hub (DIH) – Onsite

The Program Manager serves as the primary onsite leader responsible for the day-to-day operations management programming coordination and community engagement activities of the Discovery & Innovation Hub (DIH) located within the Mount Sinai Harlem Health Center.

Reporting to the Director of DIH the Program Manager ensures the DIH operates as a dynamic welcoming and highly functional innovation ecosystem that supports students faculty entrepreneurs community partners and external collaborators. This role combines program management operational leadership stakeholder engagement and facility coordination to advance DIHs mission of fostering innovation entrepreneurship workforce development and community-centered impact.

The Program Manager is expected to maintain a consistent onsite presence at the DIH office located at the Mount Sinai Harlem Health Center and serve as the primary point of contact for all activities taking place within the DIH.

Role Context within OPED

Embedded within OPEDs Academic Community & Culture Core DIH functions as a shared institutional resource aligned with MedEd GSBS GME Faculty Affairs and community partners. The Program Manager contributes to:

• Supporting the integration of DIH programs with OPEDs broader professional engagement strategy
• Facilitating operational and administrative execution of innovation digital health engagement and community partnership initiatives
• Enabling cross-functional alignment and communication across institutional stakeholders
• Ensuring program activities are executed effectively and meet quality and impact expectations

• Serve as the onsite manager of the Discovery & Innovation Hub (DIH) physical office space located at the Mount Sinai Harlem Health Center ensuring the space remains operational welcoming organized and responsive to stakeholder needs.
• Oversee day-to-day DIH space operations including facility coordination room scheduling space utilization visitor management inventory technology vendor relationships and operational workflows.
• Plan coordinate and execute DIH programs workshops fellowships speaker series community engagement initiatives and special events ensuring a high-quality experience for participants and partners.
• Manage program logistics and administration including scheduling communications registration documentation reporting calendar management and participant support.
• Serve as the primary point of contact for DIH users visitors institutional stakeholders community organizations entrepreneurs and external partners fostering strong relationships and a collaborative environment.
• Support outreach marketing and engagement efforts in partnership with the Communications Manager to increase awareness participation and visibility of DIH programs and initiatives.
• Track program participation space utilization stakeholder engagement and program outcomes; prepare reports and recommendations to support evaluation continuous improvement and strategic decision-making.
• Support the Director in implementing strategic priorities operational initiatives and institutional partnerships that advance DIHs mission and impact.
• Coordinate administrative processes and compliance requirements related to fellows scholars trainees internships and other educational and workforce development programs.
• Collaborate with OPED faculty leaders academic programs and community partners to strengthen the DIHs role as a center for innovation entrepreneurship and community engagement.

• Bachelors degree required
• Masters or advanced degree preferred

Experience

• Minimum of 35 years of experience in program management operations community engagement project coordination or related fields
• Experience managing physical spaces community hubs coworking environments innovation centers educational programs or community-based initiatives strongly preferred
• Demonstrated ability to manage multiple projects stakeholders and competing priorities simultaneously
• Experience working independently while collaborating effectively across teams and organizational levels
• Experience within healthcare higher education entrepreneurship innovation workforce development or community-based organizations preferred

Skills & Competencies

• Exceptional organizational project management and operational coordination skills
• Strong interpersonal relationship-building and customer service abilities
• Excellent written and verbal communication skills
• Ability to create welcoming and engaging environments for diverse stakeholder groups
• Proficiency with Microsoft Office Suite Google Workspace SharePoint Slack Canva TalentLMS and related collaboration platforms
• Experience with data tracking reporting and program evaluation
• Strong attention to detail and ability to anticipate operational needs
• Resourceful proactive adaptable and solutions-oriented
• Familiarity with innovation ecosystems entrepreneurship startups digital health or community development initiatives
• Commitment to equity community engagement and mission-driven innovation

Work Location

This is an onsite position based at the Discovery & Innovation Hub located within the Mount Sinai Harlem Health Center. Regular onsite presence throughout the workweek (standard expectation is Monday through Friday from 9am- 5pm) is required to support Hub operations stakeholder engagement and program delivery.

Non-Bargaining Unit 840 - Center for Multicultural Affairs - ISM Icahn School of Medicine