Program Manager II , Operations Engagement (OE), Whole Foods Market's Worldwide Grocery Stores (WWGS)

Application deadline: Aug 28 2026

Operations Engagement (OE) is a team within Operations Business Support (OBS) part of Whole Foods Markets Worldwide Grocery Stores (WWGS) organization. We deliver an excellent customer experience by building confident and capable retail leaders through business acumen training operational store support and labor and scheduling optimization insightsempowering operators to make informed decisions that drive success across WWGS.

We partner directly with store operations and process teams and operations finance to drive measurable improvements in store-level performance. Our portfolio spans store profitability support new store openings labor and scheduling optimization and our Business Acumen program. We deliver results that directly impact Team Members and customers.

How we work: We believe simplicity drives resultsif its not clear we simplify it before sharing it. We own our decisions with confidence act as advocates for operators and speak up when we see opportunities to improve. We stay operationally fluent because our credibility depends on it and we show up as one aligned voice that operators can trust and execute against.

About the Role

As a Program Manager II on the OE team you will own programs end-to-endfrom identifying performance gaps in store-level data to designing scalable solutions and driving execution across cross-functional partners. You will hold yourself and others accountable to measurable outcomes operating with urgency and a high bar for quality.

This role blends strategic thinking with hands-on execution. You will translate complex operational challenges into clear repeatable solutionsleveraging data analytics and diagnostic AI tools to develop actionable insights that inform store-level decisions. Success means building capabilities that outlast you and delivering results that operators can see in their day-to-day performance.

Key job responsibilities
Own and deliver operations engagement programs that drive measurable impact to store profitability labor efficiency and customer experience metrics

Dive deep into store-level performance data to identify root causes of operational gapsstaying operationally fluent in the tools and systems that drive store performance

Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions

Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS

Design and deliver acumen training programs that meet operators where they arerecognizing different experience levels and building capabilities that serve customers

Collaborate with cross-functional partners to provide clear consistent direction operators can trust and executeserving as one aligned voice across the organization

Lead complex projects from concept through delivery with confidence and urgencymaking the call on two-way door decisions and escalating one-way doors for support

- 3 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree Operations Management or related field
- 3 years of experience in retail operations program management or a related discipline with demonstrated business results
- Experience with data analysis and visualization tools (e.g. Excel AI QuickSight) to inform operational decisions
- Proven track record of managing cross-functional projects from initiation through delivery
- Ability to operate independently and deliver results in ambiguous fast-paced environments
- Strong written and verbal communication skills with the ability to present to senior leadership

- Whole Foods Market operations experience strongly preferred
- Experience implementing AI tools automation solutions or machine learning applications in a retail or operations context
- Change management expertise with a track record of driving adoption across large distributed teams
- Experience influencing senior stakeholders across multiple organizations without direct authority
- Team development and mentoring experience with a passion for building organizational capability
- Track record of creating scalable operational capabilities that outlast individual contributors

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Irvine - 74200.00 - 129800.00 USD annually
USA CA Pasadena - 74200.00 - 129800.00 USD annually
USA CO Denver - 74200.00 - 129800.00 USD annually
USA FL FORT LAUDERDALE - 74200.00 - 129800.00 USD annually
USA IL Chicago - 74200.00 - 129800.00 USD annually
USA NJ Jersey City - 81600.00 - 142800.00 USD annually
USA TX AUSTIN - 74200.00 - 129800.00 USD annually
USA VA Arlington - 74200.00 - 129800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually