Program Manager II
Kansas City, MO - USA
Job Summary
When you work as a Program Manager II at KCAS you get to further our mission by managing client programs within a business unit serving as a primary point of contact for clients while driving program execution communication and overall client satisfaction. You will work closely with Laboratory Directors laboratory managers and Business Development to manage contracted work anticipate client needs and proactively address risks.
Our Program Management team partners across operations quality and commercial functions to ensure alignment between client expectations and laboratory execution supporting high-quality delivery of bioanalytical services.- Serve as the primary point of contact for assigned clients managing relationships and ensuring high levels of client satisfaction
- Lead program oversight ensuring alignment between client expectations study execution and timelines
- Proactively identify risks and develop mitigation strategies to ensure program success
- Act as a strategic liaison between clients and internal teams balancing priorities and driving solutions
- Communicate program status risks and key updates to both clients and internal leadership
- Independently address client questions concerns and escalations
- Lead scope definition for new work from existing clients in partnership with Business Development
- Support pricing strategy discussions and assist with quotes and change orders
- Maintain accurate and up-to-date client and program data within tracking systems
- Drive forecasting of client work and support revenue visibility
- Mentor and provide guidance to more junior Program Managers as needed
- Perform all aspects of the job in a way that supports company brand and supports company mission vision and values
- Bachelors degree or equivalent work experience
- Minimum of 24 years of experience in a Contract Research Organization (CRO) environment overseeing or managing projects
- Demonstrated experience managing client relationships and program execution
- Strong project management and organizational skills
- Excellent communication and stakeholder management skills
- Ability to proactively identify risks and drive solutions
- Ability to manage multiple complex programs simultaneously
- Strong attention to detail and execution discipline
Required Experience:
IC
About Company
As a full-service bioanalytical CRO and biomarker partner, KCAS Bio helps accelerate drug development in the pharma and biopharma industries with large and small molecule bioanalysis.