Program Manager II, AMZL ORBIT PMO

Are you ready to be the leverage point that transforms how Amazons largest operations organization runs The ORBIT Program Management Office serves the VP offices across NA Last Mile (AMZL) and this role is unique: rather than owning one portfolios outcomes youll own the *how* across all of thembuilding the mechanisms standards and automations that multiply impact across six portfolios. Youll convert automation delivery from one-off projects into a repeatable intake-to-delivery pipeline reclaim hundreds of hours through AI-assisted workflows and build tools that ship into production the next morning.

This is a horizontal builder seat with leverage across Supply Chain and Last Mile Operations. Youll standardize the teams rhythm of business own flash reporting and standard work libraries outright and see the entire NA Last Mile operating rhythm in your first quarterinsight that usually takes years. Automation isnt a side project here; its the mission and youll be accountable for a measurable share of the teams 60% manual-prep-reduction target. Because this role touches all six portfolios its the natural bench for portfolio ownership as the team grows.

Key job responsibilities
- Own and scale ORBITs standard work library reporting standards and flash reporting mechanisms converting automation delivery from one-off projects into a repeatable intake-to-delivery pipeline that runs without manual intervention
- Partner with Business Intelligence Engineers and portfolio leaders to design prototype and deploy AI-assisted automationsfrom auto-flagging compliance gaps to document assembly workflowsand track reclaimed hours against the teams 60% manual-prep-reduction goal
- Audit and standardize Standard Operating Procedures (SOPs) across six portfolios ensuring mechanisms align with current practice and identifying opportunities to permanently remove manual effort from recurring deliverables
- Manage cross-functional program lifecycles that span Network Operations Fleet Safety ACES RME WHS PXT Finance and Last Mile Tech applying process improvement methodologies to drive operational excellence and meet promised deadlines
- Communicate program status analyze KPIs to create targeted action plans and collaborate with stakeholders at all levels to resolve blockers escalate appropriately and ensure all teams remain aligned on priorities and deliverables

A day in the life
Your morning starts with the team pulse: pull status across portfolios check automated feeds for gaps resolve data questions with portfolio leaders and publish before the leadership day begins. Mid-morning brings a working session with a Business Intelligence Engineer to extend an auto-flagging rule so compliance gaps surface on their own. Afternoons balance fixed-cadence governance work with project work that permanently removes effortauditing SOPs against current practice scoping automations by measuring how long recurring document assembly actually takes prototyping AI-assisted versions and logging reclaimed hours.

About the team
ORBIT Program Management Office serves as the program management backbone for VP offices across NA Last Mile (AMZL)Supply Chain and Last Mile Operations. We own and enable the rhythm of business: recurring cadence leadership-facing deliverables strategic initiatives executive events and high volume event readiness delivered across six portfolios including Network of Operations High Volume Events Supply Chain Strategic Initiatives & Executive Events Business Analytics and Internal AI Integrations.

Our mission is operational excellence through automation: a 60% reduction in manual prep time OP1 planning compressed from ten days to four and 95% action item completion. We partner daily with Network Operations Fleet Safety ACES RME WHS PXT Finance and Last Mile Tech. We take pride in building the tools and standards that make Amazons largest operations organization easier to run and easier to improveand our AI work ships into production from business review summaries to automated quality assessors to records agents running live through peak.

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Experience communicating results to senior leadership or experience in building financial and operational reports/data sets that inform business decision-making
- Experience implementing repeatable processes and driving automation or standardization

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules
- Experience leading engagements using industry standard program management techniques including Agile at scale delivery frameworks and project management toolsets
- Experience working with a matrixed team of stakeholders to achieve a common goal or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 66800.00 - 116800.00 USD annually
USA TX Austin - 74200.00 - 129800.00 USD annually
USA WA Bellevue - 82700.00 - 129800.00 USD annually