Program Manager I

Agency

Dept of Health and Human Services

Division

Child Development

Job Classification Title

Human Services Program Manager I (NS)

Position Number

Grade

NC18

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and well-being of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.

Description of Work

The Investigations Program Manager has regulatory oversight for designated regions in the state which includes supervision of Investigations Supervisors who lead teams of Investigations Consultants. This position manages the team activities to assure that Regulatory and Investigations policies and procedures are implemented correctly and consistently. This position communicates and collaborates effectively with DCDEE management other section and division staff as well as with other state agencies and partnering agencies. This position also supervises a Lead Investigations Consultant that works closely with Investigations Supervisors and Consultants. This position ensures compliance with North Carolina General Statute 110-85 which declares the State should protect children in child care facilities by ensuring that these facilities provide a physically safe and healthy environment where the developmental needs of these children are met and where these children are cared for by persons of good moral character.

The Investigations Program Manager is home based and supervises staff in one third of the state depending on where the applicant is located. The primary responsibilities of the Investigations Program Manager are the following:

Provide oversight of investigations of reports alleging child maltreatment and violations of child care requirements in both legal and illegal child care facilities
Coordinate the work in the Investigations Unit along with two other Investigations Program Managers
Provide direct supervision for two Investigations Team Supervisors and one Lead Investigations Consultant
Participate with other section management on staffing cases to determine recommendations related to child maltreatment
Recommend administrative actions against child care facilities when there are substantiations of child maltreatment and/or violations of child care requirements
Develop and monitor corrective actions plans included in administrative actions
Recommend training activities for child care operators to help prevent instances of child maltreatment
Ensure policies procedures and resources are available and maintained to assist staff with enforcing and monitoring child care requirements and providing technical assistance
Manage regular communication with unit staff in the form of procedural manual updates memos and training resources collaboration with other Investigations Program Managers
Ensure unit staff respond to internal and external customers timely and appropriately
Oversee the training and professional development opportunities available to Investigations staff
Participate in regular meetings with Regulatory Services Section management to provide updates and discuss concerns
Coordinate unit activities with Regulatory Services Section and other division sections to assure effectiveness of unit work and consistency in interpretation and implementation of division policies and procedures
Supervise and recommend work groups and focus groups
Work with other state and local agencies organizations and advocacy groups to promote public awareness of prevention of child maltreatment in child care integrate the divisions efforts/initiatives minimize duplication of efforts and address and resolve areas of mutual concern

Knowledge Skills and Abilities/Management Preferences

INTERNAL POSTING: ONLY PERMANENT FULL-TIME PERMANENT PART-TIME PROBATIONARY TRAINEE TEMPORARY OR TIME-LIMITED DHHS EMPLOYEES OR LAYOFF CANDIDATES WITH THE STATE OF NORTH CAROLINA ELIGIBLE FOR RIF PIORITY REEMPLOYMENT CONSIDERATION AS DESCRIBED BY GENERAL STATUTE (GS) 126 MAY APPLY.

Salary Range: $63927 - $111871

Recruitment Range: $63927 - $88438

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Experience in child care regulations child maltreatment investigations in child care as well as the operations of NC state government.
• Experience supervising projects and staff is essential for this position.
• Skilled at establishing and maintaining effective working relationships with unit staff as well as federal state and/or local agencies the general public and child care providers.
• Experience in interpreting laws and rules as they pertain to child care programs and requirements or child abuse/neglect/maltreatment is essential.

This position is 100% federally funded.

This position will close at 11:59 p.m. the night before the end date.

The Division of Child Development and Early Education (DCDEE) implements quality standards for child care and increases access to families and their children across North Carolina. The Regulatory Services Section is the largest section within the Division of Child Development and Early Education with more than 200 employees. The Compliance Branch within the Regulatory Services Section includes the Investigations Unit that has three Program Managers three Lead Investigations Consultants and six teams with a Supervisor and four Investigators on each team.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.

Visit website forState Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employerthat embraces an Employment First philosophy which consists of complying with all federallaws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Applicantsmaybe subject to a criminal background check. All candidates selected for positions considered Positions of Trustwill besubject to a criminal background check.
• Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account. Upon the closing date applications are Under Review and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
• For a list of organizations that perform this specialized service please visit the NACES membership website at Credit Verification

  Degrees must be received from appropriately accredited institutions. Transcripts degree evaluations and cover letters may be uploaded with your application.

  Veterans and National Guard Preference

  • Applicants seeking Veterans Preference must attach aDD-214 Member-4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.
  • Applicants who are former members of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

  ADA Accommodations

  Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment DHHS will ensure that people with disabilities or known limitations covered by the PWFA are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

  CONTACT INFORMATION:

  If there are any questions about this posting please contact Talent Acquisition at. Resumes will not be accepted in lieu of completing this application.

  
  

  Minimum Education and Experience

  Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

  
  Masters degree in the area of assignment from an appropriately accredited institution and three years of experience in a closely related program; or Bachelors degree in the area of assignment field from an appropriately accredited institution and five years of experience in a closely related program; or an equivalent combination of education and experience.

  EEO Statement

  The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

  Recruiter:

  Giovanni Montclair Hollins
  

  Contact:

  DHHS Workday Support Form