Program Manager, Enterprise Technology Services

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel effortless. Do you love building solutions to handle global complexity and immense scale Imagine what you could do here. nnApples ISu0026T Enterprise Technology Services is seeking a Program Manager to lead the end-to-end strategy design and management of large technical programs. The ideal candidate combines exceptional analytical skills strong business acumen a passion for operational excellence and an aptitude for understanding technical concepts equally comfortable diving deep into complex data and communicating executive-level insights while leveraging agentic AI tools to improve planning automate analytical workflows and enhance decision-making across the organization. nnEnterprise Technology Services (ETS) is part of ISu0026T and delivers global-scale platforms and services that keep Apples operations secure and running. The team manages identity device security and anti-abuse platforms covering everything from manufacturing and repairs to software updates and activations. ETS also oversees supply chain manufacturing and partner integration platforms protecting data on more than 2.5 billion devices worldwide. And when Apple prepares for a global product launch ETS owns the systems that ramp factory production managing serial numbers network credentials and verified you relish challenge are passionate about building and delivering phenomenal AI products and are excited by working with a great team in an exciting new technology space we want to hear from you please apply!

Large-Scale Program Architecture: Structure and execute multi-stream high-budget technical transformations. Apply formal consulting frameworks to map complex workflows quantify ROI and drive change management across global business units. nStakeholder Engagement: Act as a technical thought leader influencing C-suite decision-making through data-driven insights and executive storytelling. nBusiness Function Embedding: Work directly alongside business functions to deeply understand their workflows and pain points. nFinancial u0026 Operational Rigor: Manage program budgets compute resource allocations and business case modeling with rigor and precision. nTechnical Troubleshooting: Drive complex technical blockers and issues during deployment acting as a liaison between business function needs and the product engineering teams

You should bring solid experience in systems software and project management strong communication and leadership skills and a track record of driving and delivering multiple complex projects simultaneously. Strong written and verbal communication is key as you drive projects forward prioritize work facilitate the removal of obstacles and escalate risks. nnYou will build strong collaborative relationships and calmly manage any associated conflicts along the way. You will be responsible for successful outcomes and delivery driving your projects with a keen eye for important details and communicating clearly on status and risks.

6 years of experience in technical program management and ability to decompose highly ambiguous unstructured analysis problem-solving and troubleshooting as a technical thought leader influencing leadership decision-making through data-driven insights and executive to detail and the ability to master new applications and technologies to thrive in a collaborative and fast-paced environment both within your team and -on exposure to GenAI capabilities and concepts

Experience at a top-tier management consulting firm (MBB Big 4) or investment handling technical programs with regulatory impactsnExperience building solutions using GenAI with a strong understanding of LLM application architecture vector databases Retrieval-Augmented Generation (RAG) and evaluation proficiency in Python and SQL with experience building functional applications using AI orchestration libraries (e.g. LangGraph CrewAI AutoGen) and integrating enterprise APIs. especially in support of a regulatory environmentnMBA preferrednBS/MS in Computer Science Software Engineering or equivalent.