Program Manager El Puente

Role: Program ManagerReports to: Director - Solar and El PuenteProgram: 1007-El PuenteDepartment: Interim HousingLocation: El Puente - 711 N. Alameda Street Los Angeles CA 90066Schedule: Tuesday - Saturday 4:00pm - 12:30amStatus:Full-time/Exempt/Management Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) :1Summary:The El Puente Program Manager will serve as a team leader providing supervision to frontline staff as well as overseeing day-to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance with the rules and regulations established by contracted agencies as well as adhering to the mission of The People Concern and ensuring successful performance-based Duties and Responsibilities:Develop effective relationships with clients using a client-centered approach that includes motivational interviewing harm reduction and trauma-informed care as part of an interdisciplinary team to provide comprehensive integrated care to individuals experiencing homelessness mental illness and substance staff ensuring that they are able to implement appropriate interventions to reduce opportunities to support critical thinking among team crisis intervention and triage client grievances and ensure timely resolution of client with the Director and AM Sr. Program Manager to ensure that the physical site is well-maintained and with auditing efforts to ensure data quality is correct and accounted oversight of the daily operations of shelter including scheduling of staff and making sure that all shifts are appropriately to be on-call for emergencies with support from the Director and provide back-up coverage for staff expert knowledge of documentation required by the agency and the funders and ensure compliance with documentation standards including electronic databases and paper with preparing data for reports to funders and track other data as weekly supervision of all direct adherence to agency policies and in weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing performance evaluations on all direct effectively and in a timely manner with management peers collaborators and and collaborate with other agency programs to provide greater support and assistance to clients in this client confidentiality at all times while following agency state and HIPAA life skills programming and other milieu and enrichment services into the program and improve programming identify and implement new systems when appropriate manage budgets and participate in hiring of all staff on programmatic expectations including documentation boundaries and strength-based approach to current thorough knowledge of community resources and utilize these to provide services to :Bachelors Degree in Social Work Psychology or related fieldA minimum of two (2) years experience providing Case Management services to the homeless population is requiredCurrent valid California Drivers License with an acceptable driving recordMinimum two (2) years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless mentally illness or are dually diagnosedSkilled in non-violent crisis interventionDemonstrated knowledge of issues faced by population servedDetail-oriented with excellent time management organizational written verbal interpersonal presentation teambuilding and computer skillsDemonstrated ability to handle multiple tasks simultaneously and to work independently and creativelyDetail oriented with excellent time management organizational written verbal interpersonal team building and computer skillsAbility to provide some evening and weekend hours to ensure continuity of careOn-call 24/7 a requirementProficient in Microsoft Word Outlook Excel and database applicationsAble to obtain and maintain CPR/First Aid certificationPreferred Qualifications:At least two (2) years of leadership/management experience in an Interim Housing siteMasters degree in mental health field (Social Work MFT or Psychology)Work Environment:Indoor office environmentRegularly required to sit stand bend; occasionally lift or carry up to necessitate working in busy and loud environmentsWill be exposed to elements like cold heat dust noise and odorMay need to bend stoop twist and sit throughout the dayAble to thrive in a work environment emphasizing teamwork and collaborationWork with minimal supervision