Program Manager, Delivery Excellence, NA Grocery Delivery

Join Amazons NA Grocery Delivery team as a Program Manager where you will play a crucial role in driving measurable improvements to delivery quality outcomes across all Amazon grocery banners including Amazon Fresh Whole Foods Market and Sub Same Day Grocery. This role will be focused on identifying analyzing and resolving delivery quality defects to improve the end-to-end customer experience across diverse grocery delivery formats.

As a Program Manager you will own delivery quality improvement initiatives across Amazons grocery delivery network focusing on reducing delivery defects improving delivery precision and enhancing the overall customer experience. This role will own analyzing quality metrics across multiple grocery banners identifying root causes of delivery failures and driving cross-functional solutions to structurally reduce defect rates. You will develop and execute action plans that address quality gaps across fulfillment centers store-based delivery and last mile this role you will collaborate with Operation Product Routing & Topology technical partners and analytics teams to implement quality improvements from identification through resolution and sustained performance.

Key job responsibilities
- Analyze delivery defect data to identify trends root causes and opportunities for structural quality improvement
- Develop and drive cross-functional action plans to reduce delivery defects and improve customer delivery experience
- Partner with Operations Product and Technology teams to implement process improvements and system enhancements
- Build and maintain mechanisms to monitor delivery quality performance and escalate emerging issues
- Support strategic initiatives to reduce complete delivery failures late deliveries and other quality-impacting defects
- Create and present business reviews goal updates and quality deep-dives to leadership

- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at NY New York - 81600.00 - 142800.00 USD annually
USA TN Nashville - 66800.00 - 116800.00 USD annually
USA WA Seattle - 82700.00 - 129800.00 USD annually