Program Manager, Customer Portal (EngineWise Connect) (Remote)

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG 400 Main St BLDG OBG

Position Role Type:

Remote

U.S. Citizen U.S. Person or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance Type: None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney is transforming the way we serve our global airline MRO engineering and internal support communities through EngineWise Connect our customer-facing digital platform built on Liferay. We are seeking a strategic customer-minded Program Manager to lead this transformation and evolve EngineWise Connect into the central intelligence hub supporting engine lifecycle operations. This leader will be responsible for developing a three-year roadmap building a strong business case for investment driving platform modernization (including AI adoption) and orchestrating delivery across product owners and DT teams within a scaled agile framework.

What You Will Do:

• Develop and own the 3-year strategic roadmap for EngineWise Connect synthesizing business strategy customer needs and technology capabilities into a unified platform vision.

• Build a compelling business case reflecting cost savings new revenue opportunities time efficiencies and improved customer and internal user experience.

• Conduct discovery with internal business teams to identify pain points promote portal solutions and translate needs into platform opportunities and roadmap initiatives.

• Leverage Liferay Objects CMS and outofthebox capabilities to drive scalable lowmaintenance solutions and reduce unnecessary customization.

• Lead and mentor a team of product owners and technical resources; establish

• accountability performance goals and delivery rhythm across the team.

• Transform the portal experience by implementing AI capabilities intelligent agents workflow automation and advanced data integrations.

• Drive a user-centered design approach using role-based workflows UX best practices and measurable user KPIs to inform prioritization and continuous improvement.

• Partner with owners of applications running on the EngineWise Connect platform to ensure a cohesive seamless experience for airlines MROs customer support aftermarket engineering and Program teams.

• Coordinate with Microsoft Dynamics Power BI data engineering and enterprise architecture teams to align technologies integrations and roadmap dependencies.

• Oversee delivery using a scaled agile framework including backlog management PI planning stakeholder reviews and governance forums.

• Communicate status outcomes risks and opportunities to executive leadership; ensure alignment with corporate digital strategy.

What You Will Lead:

Youll help shape the future of EngineWise Connect turning it into a nextgeneration intelligence hub that truly elevates how our customers and teams use engine data. Along the way youll bring together business priorities and technology direction across Pratt & Whitneys digital ecosystem all while leading a talented team focused on delivering real measurable impact.

Qualifications You Must Have:

• Bachelors degree and 8 years of experience or Advanced Degree and 5 years of experience to include the following:

• Experience in digital program management product management or platform leadership roles.

• Experience leading leading or supporting digital transformation with customer-facing or B2B digital platforms.

Qualifications We Prefer:

• Liferay DXP or similar B2B digital platform experiance.

• Ability to develop data-driven business cases demonstrating cost reduction revenue uplift and service efficiency improvements

• Ability to define and track key operational metrics to demonstrate business value.

• Industry experience (Aerospace manufacturing or customer support operations) in regulated or complex B2B environments.

• Technical acumen to effectively communicate with IT about system integrations identity access/management connectivity to ERP etc.

• Ability and experience to drive organizational adoption with internal and external customers.

• Proven success managing direct reports and leading cross-functional teams in a matrixed environment.

• Strong background in user experience design customer journey mapping and leveraging KPIs to drive product decisions.

• Knowledge of modern digital technologies cloud platforms data integration and AI/automation capabilities.

• Experience with agile and scaled agile frameworks (SAFe or similar).

• Strong communication skills and ability to influence at multiple organizational levels.

Learn More and Apply:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 132400 USD - 251600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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