Why Harvey

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1500 customers in 60 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

Role Overview

Harvey is seeking a Program Manager Customer Engagement & Community to help build and scale programs that turn customers into advocates deepen loyalty and strengthen Harveys customer community.

This person will design and operate customer-facing programs that elevate customer voices create meaningful moments of connection and give our most engaged users new ways to participate in the Harvey ecosystem. The role spans customer marketing community advocacy events research and program management.

The right person is a multidisciplinary customer marketer and strong operator: someone who can build trusted customer relationships manage complex programs create high-quality experiences and move fluidly between strategy and execution. One day they may be shaping a new power users program; the next coordinating a customer roundtable supporting a third-party research initiative or building the playbook that allows a program to scale.

This person will also serve as an ambassador for Harvey in the customer community. They should be credible thoughtful and comfortable spending time directly with customers learning from them making connections identifying new opportunities for engagement and representing Harvey with warmth and strong judgment.

This is a high-visibility role for someone who can be both behind the scenes and in the room: building the systems timelines and playbooks that make programs scale while helping customers feel connected to Harvey and excited to participate in the broader movement shaping legal AI.

What Youll Do

Customer Community & Advocacy Programs

• Help design launch and scale customer community programs that create sustained engagement beyond one-off events including power user initiatives advocate cohorts customer councils user groups awards recognition moments and loyalty programs.

• Build programming that gives customers meaningful ways to participate sharing feedback contributing ideas joining peer conversations speaking at events testing new concepts and helping shape the future of legal AI.

• Identify opportunities to elevate customer impact through stories events panels research internal moments awards and external programming.

• Create repeatable program models playbooks calendars and operating rhythms that allow customer community and advocacy programs to scale.

Customer & Community Engagement

• Serve as a front-line ambassador for Harvey with customers power users champions speakers research contributors executive sponsors and community members.

• Build genuine customer relationships understanding each customers goals interests product usage influence and potential role in the broader Harvey ecosystem.

• Help map Harveys customer ecosystem and identify the right engagement path for each customer based on relationship stage interests influence and potential impact.

• Partner with Customer Success Sales Product Product Marketing and Communications to surface customers who should be engaged through stories events research awards advisory programs or community initiatives.

• Represent Harvey in customer-facing settings with strong judgment warmth credibility and attention to detail.

Research Events & Market Leadership Programs

• Support the execution of third-party research initiatives with external partners helping coordinate customer participation internal stakeholders timelines deliverables and downstream activation.

• Help recruit and engage customers for research interviews surveys validation sessions roundtables and working groups.

• Partner with Product Marketing Communications Sales Customer Success and external research partners to translate research outputs into customer-facing and market-facing assets.

• Lead planning and execution for customer-facing community moments including roundtables dinners workshops webinars user sessions executive programs and other high-value customer experiences.

• Help curate speakers themes agendas briefing materials discussion formats follow-up and post-program analysis.

Program Operations Measurement & Scale

• Build the operational backbone for Customer Engagement programs including trackers templates workflows timelines intake processes briefing docs status updates and retrospectives.

• Act as a connector across Marketing Customer Success Sales Product Research Operations Communications and executive stakeholders to keep programs aligned and moving.

• Translate broad ideas into executable plans with clear workstreams milestones owners dependencies and deliverables.

• Track program inputs and outputs including participation engagement customer feedback advocate growth content activation pipeline influence and learnings.

• Help move the Customer Engagement function from bespoke execution to scalable repeatable programs without losing the personal touch that makes the work effective.

What You Have

• 58 years of experience in customer marketing community advocacy lifecycle marketing events research programs program management customer success or related roles ideally at a high-growth SaaS AI or technology company.

• Experience building or scaling customer-facing programs such as user groups customer communities advocacy programs executive programs ambassador programs advisory boards awards customer events or research-backed thought leadership initiatives.

• Strong multidisciplinary customer marketing instincts: you understand how to create programs that drive engagement loyalty advocacy storytelling thought leadership and business impact.

• Experience coordinating with external partners agencies research firms analysts or other third parties is a strong plus.

• Excellent program management skills with the ability to manage multiple complex workstreams simultaneously in a fast-moving environment.

• Strong customer presence and relationship-building ability; comfortable engaging with senior customers power users executives partners and internal leaders.

• High ownership strong judgment and a bias toward action. You can operate with ambiguity make progress without perfect instructions and know when to escalate or ask for input.

• Excellent written and verbal communication skills with the ability to synthesize information clearly and keep stakeholders aligned.

• Strong attention to detail and a high bar for customer experience.

• Comfortable balancing strategic program design with hands-on execution.

• Experience with tools such as Notion Asana Airtable Salesforce customer community platforms event platforms survey tools or marketing automation tools is a plus.

• Familiarity with legal professional services AI research programs or enterprise software is a plus but not required.

Compensation

$159800 - 239600 USD

Depending on your location an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Manager