Program Manager Content Design, Last Mile Learning and Development

The Last Mile Learning & Development (L&D) Content team is seeking a Program Manager with Content Design experience. This role owns the end-to-end content lifecycle for training that supports Last Mile Operations from associates through all levels of leadership.

As a Program Manager in the Last Mile Content team you will create maintain and optimize instructional content across multiple modalities including Umbrella modules Mini IAT (MIAT) LEARN e-learnings Canva-based materials and more. You will operate in a sprint-based methodology with t-shirt-sized SLAs ranging from one to 15 days partnering with subject matter experts program teams and 3P vendors to deliver timely high-quality training that drives measurable improvements in safety quality and productivity.

The ideal candidate is a self-starter with strong instructional design skills experience building training content at scale and the ability to balance multiple concurrent projects in a fast-paced operations environment. Experience with Articulate 360 Storyline LMS platforms and data-driven content optimization is required.

Key job responsibilities
- Designing and developing instructional content aligned to adult learning principles and Content Design Standards (CDS)
- Managing content intake scoping and delivery through Asana sprint planning
- Maintaining and updating existing content to reflect network process changes ensuring accuracy and compliance with SOPs
- Continuously identify ways to optimize efficiency in how training is developed delivered and maintained at scale taking on broader initiatives spanning document writing content development piloting impact measurement change management and network expansion
- Manage stakeholder relationships across program teams subject matter experts vendors and cross-functional partners to align on requirements timelines and deliverables
- Partnering with vendors and cross-functional teams on animation translation and complex builds
- Contributing to team goals of 90% on-time delivery 90% First Pass Yield (FPY) and 4.0 customer satisfaction (CSAT)
- Supporting localization content consolidation and the teams transition toward AI-assisted content development

A day in the life
Your day will be a dynamic blend of creative design strategic planning and collaborative problem-solving. Youll design comprehensive learning programs translating complex operational knowledge into clear accessible content across multiple formats and platforms. Youll continuously look for ways to optimize efficiency in how training is developed delivered and maintained at scale. As you grow you may take on broader initiatives spanning document writing content development piloting impact measurement change management and network expansion shaping the programs and mechanisms that drive measurable operational impact across Last Mile.

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

The benefits that generally apply to regular full-time employees include:
- Medical Dental and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you!

At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!

About the team
Our Last Mile Training team is dedicated to developing world-class learning experiences that support the growth and success of our frontline leaders in NA Last Mile Operations. We believe in creating training that is not just informative but transformative helping our associates develop skills that extend far beyond their current roles

We are committed to maintaining and creating relevant up-to-date content that aligns with business needs and customer feedback. We are dedicated to continuous improvement leveraging customer obsession and efficient processes to provide a positive learning experience that drives operational excellence and career advancement.

- 3 years of program or project management experience
- Experience working cross functionally with tech and non-tech teams
- Experience using data and metrics to determine and drive improvements
- Experience designing and developing training materials in all modalities including ILT e-learning and video
- Experience with multimedia content creation or experience with Learning Management Systems (LMS)
- 3 years of experience developing interactive eLearning content using Articulate 360 (Storyline and/or Rise)
- 1 years of experience creating visual training assets and designs using Canva

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience using eLearning development tools such as Articulate Storyline Rise Camtasia Adobe Photoshop Adobe Illustrator Adobe Premier Pro Vyond and Captivate and other video editing and graphic design software
- Experience managing content projects of varying complexity conducting content review and overseeing localization
- Experience in AI-powered content creation tools and workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 66800.00 - 116800.00 USD annually
USA VA Arlington - 74200.00 - 129800.00 USD annually