Program Manager, Business Transformation & Platform Operations

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Your role at Baxter

The Program Manager Business Transformation & Platform Operations serves as a strategic partner supporting business transformation operational excellence enterprise platform enablement reporting analytics automation and continuous improvement initiatives across Care Communications. This role partners with business and technical stakeholders to optimize processes improve visibility drive adoption of organizational capabilities and enable scalable business operations.

This role is intended to create sustainable coverage for critical transformation and platform operations work reduce key-person dependency and strengthen continuity across reporting automation governance business compliance revenue acceleration and operational improvement efforts.

What you will be doing:

• Lead and support cross-functional business transformation initiatives that improve operational execution visibility consistency and scalability.

• Partner with leaders and stakeholders to identify process gaps manual workarounds data quality issues and opportunities for simplification.

• Translate business needs into practical process reporting automation and platform-enabled solutions.

• Support prioritization sequencing readiness and adoption of business capabilities across multiple stakeholder groups.

Enterprise Platform Enablement & Governance

• Support business-critical platforms and operational tools by coordinating enhancement requests gathering requirements supporting testing and enabling adoption.

• Provide governance administration support roadmap coordination user support training and continuous improvement for enterprise business systems.

• Learn new platforms and business processes quickly; develop enough fluency to connect system capabilities to operational needs and business outcomes.

• Partner with technical teams to clarify requirements validate solutions support readiness activities and ensure business users understand process or system changes.

Reporting Analytics & Automation

• Develop maintain or support operational reports dashboards metrics and business insights that improve decision-making and execution.

• Identify automation opportunities that reduce manual effort improve consistency and increase operational capacity.

• Support reporting governance data quality improvement and standardization of key operational metrics.

• Partner with teams to convert reporting needs into clear requirements sustainable dashboards and repeatable reporting routines.

Stakeholder Partnership & Advisory Support

• Serve as a trusted business partner across PMO PgMO revenue compliance operations and technical teams.

• Provide advisory support for business compliance revenue acceleration value-stream strategy quoting transformation reporting automation and process improvement needs.

• Communicate priorities risks tradeoffs and recommendations clearly to business leaders and cross-functional partners.

• Help leaders identify which initiatives should be protected deferred or re-scoped based on available capacity and business impact.

Documentation Knowledge Transfer & Business Continuity

• Create and maintain process documentation playbooks standard work and training materials for key platforms reporting routines and operational processes.

• Support knowledge transfer and cross-training to reduce reliance on a single individual for critical work.

• Build repeatable processes and governance routines that support long-term continuity and scalability.

• Maintain visibility to open risks enhancement requests reporting needs and operational dependencies.

What you will bring:

• Bachelors degree or higher in business operations analytics information systems program management process improvement or related field.

• 5 years of experience in program management business transformation business analysis operational excellence reporting automation platform operations or process improvement.

• Experience supporting enterprise applications operational platforms reporting tools workflow solutions or business systems.

• Demonstrated ability to learn new platforms processes and technologies and quickly become a credible business partner.

• Strong analytical problem-solving prioritization and communication skills.

• Experience gathering requirements documenting business processes supporting testing enabling adoption and translating business needs into scalable solutions.

• Ability to work across business and technical teams manage competing priorities and communicate risks and recommendations clearly.

Preferred Qualifications

• Experience with enterprise resource planning customer relationship management professional services automation project portfolio management workflow automation analytics or reporting platforms.

• Experience with Microsoft Power BI Power Automate SharePoint Microsoft 365 Dynamics 365 Kantata or similar platforms preferred but not required.

• Experience supporting regulated healthcare compliance-driven or operationally complex business environments.

• Experience with process improvement change enablement operational governance data quality and performance metrics.

• Project Management Professional Certified Associate in Project Management business analysis Lean Six Sigma or continuous improvement certification preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all employees and we strive to be more transparent with our pay practices. The estimated base salary for this position is $120000 to $165000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors all of which are subject to change. Individual pay is based on upon location skills and expertise experience and other relevant factors. This position may also be eligible for discretionary bonuses. For questions about this our pay philosophy and available benefits please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

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