Program Manager, Bringing Families Home

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. With over 30 years of experience in family homelessness UBH is a leading services provider contributing to and advocating for lasting solutions to end family homelessness. UBH provides a fast-paced environment that values empowerment collaboration diversity relationships efficiency and communication.UBH provides a supportive caring and merit-based environment for team members and is vested in their growth and development.We seek employees who are passionate about serving andmaking a differencein the lives of others.

Summary

TheBFH Program Manager provides leadership and oversight for the Bringing Families Home program supporting families experiencing homelessness or housing instability who are involved in child welfare systems. The Program Manager supervises staff oversees program operations ensures contract compliance and collaborates with DCFS housing providers and community partners to improve outcomes for families.

ESSENTIAL FUNCTIONS

Program Leadership

• Oversee daily operations of the BFH program

• Ensure compliance with contract requirements and agency standards

• Monitor program performance outcomes and service quality

• Develop and improve program workflows and processes

Staff Supervision

• Supervise case management and support staff

• Provide coaching training and performance feedback

• Lead weekly supervision and case conferencing meetings

• Support staff with complex or high-acuity cases

Housing & Case Coordination

• Oversee housing navigation and rapid re-housing services

• Ensuretimelyand effective housing placement and stabilization

• Support resolution of barriersimpactinghousing stability

• Monitor family progress and service plans

Child Welfare & Partner Collaboration

• Collaborate with DCFS and other system partners

• Participate in multidisciplinary case conferences

• Ensure services align with family reunification and stabilization goals

• Maintain strong relationships with housing and community partners

Compliance & Reporting

• EnsureaccurateandtimelyHMIS documentation

• Monitor data entry compliance and reporting deadlines

• Track program outcomes and contract performance metrics

• Support audits and quality assurance processes

Program Improvement

• Identifyservice gaps and implement improvements

• Strengthen referral systems and housing pathways

• Use data to guide program decisions and outcomes

QUALIFICATIONS

Education & Experience

• Bachelors degree in Social Work Human Services Public Health Psychology or related field

• Masters degree preferred

• 35 years of experience in housing case management or child welfare programs

• 2 years of supervisory or leadership experience preferred

Knowledge & Skills

• Knowledge of rapid re-housing models

• Understanding of child welfare systems and family stabilization services

• Strong leadership communication and problem-solving skills

• Experience with HMIS or similar data systems

• Ability to manage multiple priorities in a fast-paced environment

• Strong documentation and compliance oversight skills
  

REQUIREMENTS

• Valid California Drivers License and reliable transportation

• Ability to travel throughout Los Angeles County

• Background clearance and TB test

• CPR/First Aid certification preferred orupon hire

Core Competencies

1. Leadership & Team Development
2. Housing Stability & Case Coordination
3. Program Compliance & Quality Assurance
4. Child Welfare System Collaboration
5. Data-Driven Decision Making
6. Crisis Management
7. Communication & Relationship Building
8. Equity & Cultural Responsiveness

BENEFITS

1. Competitive salary based on experience and qualifications.
2. Health dental and vision insurance options.
3. Retirement savings plan.
4. Paid time off and holidays.
5. Opportunities for professional development and growth within the organization.

PHYSICAL DEMANDS ENVIRONMENTAL CONDITIONS EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employeemay be in contact with individuals and families in crisis who may be ill using substances and/or not attentive to personal health and safety for themselves. The employee may experiencea number ofunpleasant sensory demands associated with the clients use of alcohol and drugs and the lack of personal care. The employee must be ready to respond quickly and effectively to many types of situations including crisis situations and potentially hostile situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you requirean accommodation please make sure to inform the Human Resources Department by the first week of employment. Ifan accommodationis notat the time of employment but is later you must inform the Human Resources Department of the need for accommodation at the time it is needed.

Required Experience:

Manager