Program Manager (Army)

Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian youll be part of a passionate team dedicated to accomplishing hard things together.

Appian is seeking a strategic high-impact Program Manager to architect and lead key initiatives that elevate our Public Sector customer this role youll design and execute enterprise-wide programs that accelerate onboarding drive product adoption unlock value realization and secure renewalsensuring mission-critical outcomes for our government clients.

The ideal candidate is a visionary customer advocate with a proven track record of scaling customer-centric initiatives in the B2B SaaS space. You will operate as the critical connective tissue between Sales Product Marketing and Support.

This role is based at our HQ in McLean VA. While working in-person with customers is our top priority we also believe that being in the office fosters the in-person collaboration that Appian was built on. Its a key driver of our mission to be the best - enabling shared ideas stronger teamwork and more opportunities to connect and celebrate working with the exceptional people across Appian. Employees hired for this position are expected to be in the office 5 days a week unless on a customer site to support this culture and help us continue to thrive.

As a Program Manager you will:

• Design implement and optimize customer success programs for the US Army encompassing onboarding adoption value realization and renewal.

• Lead and manage large-scale cross-functional initiatives from initiation through to completion ensuring they are delivered on time within scope and budget and meet strategic objectives.

• Develop and manage a strategic roadmap of customer success initiatives that align with overarching company goals and customer needs.

• Serve as the voice of the customer within the organization gathering and analyzing feedback to inform program development and product enhancements.

• Establish monitor and report on key performance indicators (KPIs) for customer success programs including but not limited to customer health scores Net Promoter Score (NPS) churn rates and renewal rates.

• Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints.

• Develop and maintain strong relationships with key customer stakeholders acting as a trusted advisor and strategic partner.

• Identify and mitigate risks to customer success proactively developing and implementing strategies to address challenges.

• Champion a customer-centric culture throughout the organization.

• Lead mentor and foster a high-performance culture among Customer Success team members.

Basic Qualifications:

• Bachelors degree in a relevant field.

• A minimum of 10 years of experience in program management that manages delivery of complex technology modernization initiatives within the Army or other relevant federal government agencies. Ideal candidates will have a PMP or PgMP certification and agile certifications (Certified Scrum Master SAFe Agilist etc.).

• Proven ability to develop and execute complex programs and large-scale projects with measurable results and managing over 50 resources and over $13M in annual services revenue.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication presentation and interpersonal skills with the ability to engage and influence stakeholders at all levels. The ideal candidate will have experience and relationships with clients within the Army.

• Proficiency with Appian other modern platform technologies (e.g. Salesforce ServiceNow Palantir) and/or custom application development.

• Experience leading technology modernization leverage agile methodologies and AI enabled code generation approaches.

• US Citizenship with an ability to hold a US government clearance.

• Willingness to travel to client locations as required.

Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health wellbeing and financial future. Benefits may include health coverage Employee Assistance Program (EAP) with free mental health support life and disability insurance an Employee Stock Purchase Program (ESPP) a retirement/pension plan wellness dollars tuition reimbursement family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. Weve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information visit . Nasdaq: APPN

Follow Appian: LinkedIn Youtube Instagram Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appians Applicant & Candidate Privacy Notice