Program Manager Admin II
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Job Summary
As a Talent Transformation Program Manager youll be the single point of accountability for enablement inside a small number of strategic enterprise customers that have made a significant investment in Databricks training.
Think of the role as the training equivalent of an account executive. Once a customer invests in training you make sure they use what they bought see the value and come back for more. Youll own each customers enablement program end to end: the learning plan the operating cadence use of their training investment the insights gathered along the way and the next training opportunity.
Youll work alongside the Databricks account team (account executives solutions architects and professional services) and coordinate our instructors curriculum certification and training operations teams to deliver.
8 years in program management customer success account management or training with a track record of high-touch engagements with enterprise customers
1 years in data analytics AI or cloud
Proven ability to own a portfolio of customers drive outcomes across many teams and move forward without waiting for direction
Strong commercial instincts: able to spot opportunities and take them to close with an account team
Technical enough to run credible discovery on a modern data and AI platform (data engineering SQL and BI streaming data governance machine learning and generative AI). Youre not expected to deliver hands-on training.
Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviews
Data-driven: you report with numbers (learners utilization enrollments satisfaction pipeline) not anecdotes
Fast clear communicator: same-day follow-ups no surprises and a solution with every problem
Comfortable with ambiguity and building a new program from the ground up
Experience in a training enablement or learning business in either sales or delivery
Experience with public-sector procurement and delivery
A Databricks certification or willingness to earn one within the first 90 days
- AI or cloudcustomer successaccount management
Required Skills:
8 years in program management customer success account management or training with a track record of high-touch engagements with enterprise customers 1 years in data analytics AI or cloud Proven ability to own a portfolio of customers drive outcomes across many teams and move forward without waiting for direction Strong commercial instincts: able to spot opportunities and take them to close with an account team Technical enough to run credible discovery on a modern data and AI platform (data engineering SQL and BI streaming data governance machine learning and generative AI). Youre not expected to deliver hands-on training. Executive presence with customer learning leaders and business sponsors; comfortable leading kickoffs and business reviews Data-driven: you report with numbers (learners utilization enrollments satisfaction pipeline) not anecdotes Fast clear communicator: same-day follow-ups no surprises and a solution with every problem Comfortable with ambiguity and building a new program from the ground up Nice to Have Experience in a training enablement or learning business in either sales or delivery Experience with public-sector procurement and delivery A Databricks certification or willingness to earn one within the first 90 days Skills AI or cloud customer success account management
Required Education:
Bachelors degree in business administrationmanagementinformation technologyengineeringor a related field.
