Peraton is seeking an experienced Program Directorthat will serve as the authorized voice of Peraton in all governance operational and strategic interactions with the customer. This executive-level role carries enterprise-wide accountability for performance quality and continuous improvement across all seven service towers Data Center Operations Network Unified Communications Client Services Service Desk Monitoring & Event Management and Cross Functional Services spanning 88 locations 4700 virtual servers 256000 annual service desk contacts and 24x7x365 operations.
The ideal candidate leads all aspects of service delivery across the full contract owns risk management mobilizes resources for Severity Level 1 incidents and disasters and ensures Peraton performs in strict accordance with all contractual obligations. The role requires deep understanding of the customers business plans and strategic goals translating them into actionable IT demand plans. The Program Director participatesin all three governance committees Operational (weekly) Managerial (monthly) and Executive Operating (semi-annual) asPeratonsprimary representative and escalation authority.
Beyond operational leadership this role drives innovation and modernization identifying opportunities to improve service delivery reduce customer costs and deploy automation AI-driven operations and integrated platform capabilities. This role is the primary steward of the Peratoncustomer relationship and is directly accountable for client satisfaction which is tied to significant financial performance incentives.
Day to Day Roles and Responsibilities:
Authorized Contractor Voice
Contract Mastery & Compliance
Executive Relationship Management
Service Delivery Leadership
Incident & Crisis Command
Business Case Development
Continuous Improvement Leadership
Talent Mobilization & Succession
Best Practice Deployment
Automation & Innovation Leadership
Financial Performance
Relationship Management Plan
Third-Party Oversight
Governance Documentation
Qualifications
Basic Qualifications:
Minimum 16 years management experience
ITIL 4 Foundation (2026 current standard)
PMP PMI 2024 ECO or equivalent senior program management certification
Successful referenceable experience managing a fully outsourced IT infrastructure program ofsimilar size and complexity
Minimum 14 years of progressive IT infrastructure and managed services experience
Minimum 5 years in senior program/account management with P&L responsibility
Demonstrated experience interfacing with C-Suite and senior government executives
Experience managing multi-tower multi-location IT outsourcing programs with 24x7x365 requirements
Proven experience managing federal government IT contracts (FAR/DFARS FISMA federal IT governance)
Experience leading governance committee structures at operational managerial and executive levels
Demonstrated experience managing Severity Level 1 incident response and disaster recovery at enterprise level
Understanding of ITIL 4 service management framework in large-scale outsourcing environments
Familiarity with FISMA NIST SP 800-53 FedRAMP Zero Trust Architecture
Knowledge of ITfinancial management TBM and cost optimization strategies
Minimum 3 years leading or sponsoring automation and AI initiatives in large-scale IT managed services
Demonstrated experience championing AIOps intelligent automation and platform integration programs with measurable results
Ability to evaluate and present business cases for automation and AI investments to senior government clients
Track recordof driving measurable improvements in MTTR automation rates and cost reduction through technology innovation
Must be US Citizen; must have the ability to obtain and maintain a Public Trust clearance
Preferred Qualifications:
MBA orMasters degree in Computer Science Engineering or IT Management strongly preferred
ITIL 4 Strategic Leader (SL) Digital & IT Strategy and Direct Plan & Improve
Certified Outsourcing Professional (COP) IAOP
AWS Certified Cloud Practitioner (CLF-C02) or Microsoft Azure Fundamentals (AZ-900)
Lean Six Sigma Black Belt or Green Belt
Certified Information Security Manager (CISM) ISACA
ITIL 4 Managing Professional (MP)
Certified Government Contract Manager (CGCM) NCMA
Experience managing IT outsourcing for federal financial regulatory agencies
Experience responding to and remediating federal OIG or GAO audit findings at program level
Familiarity with the customers IT environment: Avaya VMware Pure Storage Cisco Microsoft M365
Experience with performance-based contracting and financial incentive structures tied to client satisfaction
Knowledge of the customersregulatory mission and bank examination/bank closing operational sensitivity
Active participation in federal IT industry associations (ACT-IAC AFCEA ITAPS)
Executive Presence:Represents Peraton credibly at the highest levels of customer leadership; commands respect through expertise preparation and integrity
Strategic Vision:AlignsPeratons capabilities with the customers long-term IT modernization goals; anticipatesfuture needs and positions the program for success
Accountability Culture:Sets a tone of uncompromising accountability; owns outcomes both successes and failures and drives root cause resolution
Client-Centric Leadership: Deeply committed to the mission and satisfaction; proactively identifiesand resolves issues before escalation
Crisis Leadership:Calm and decisive under pressure; has led major incident response and disaster recovery; mobilizes large distributed teams rapidly
Talent Champion:Attracts develops andretainstop talent; builds high-performing teams; ensures succession depth across all Key Personnel positions
Transparent Communication: Communicates openly and honestly with customer leadership including delivering difficult news proactively; builds trust through consistency
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$176000 - $282000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Required Experience:
Director
ResponsibilitiesPeraton is seeking an experienced Program Director that will serve as the authorized voice of Peraton in all governance operational and strategic interactions with the customer. This executive-level role carries enterprise-wide accountability for performance quality and continuous im...
Responsibilities
Peraton is seeking an experienced Program Directorthat will serve as the authorized voice of Peraton in all governance operational and strategic interactions with the customer. This executive-level role carries enterprise-wide accountability for performance quality and continuous improvement across all seven service towers Data Center Operations Network Unified Communications Client Services Service Desk Monitoring & Event Management and Cross Functional Services spanning 88 locations 4700 virtual servers 256000 annual service desk contacts and 24x7x365 operations.
The ideal candidate leads all aspects of service delivery across the full contract owns risk management mobilizes resources for Severity Level 1 incidents and disasters and ensures Peraton performs in strict accordance with all contractual obligations. The role requires deep understanding of the customers business plans and strategic goals translating them into actionable IT demand plans. The Program Director participatesin all three governance committees Operational (weekly) Managerial (monthly) and Executive Operating (semi-annual) asPeratonsprimary representative and escalation authority.
Beyond operational leadership this role drives innovation and modernization identifying opportunities to improve service delivery reduce customer costs and deploy automation AI-driven operations and integrated platform capabilities. This role is the primary steward of the Peratoncustomer relationship and is directly accountable for client satisfaction which is tied to significant financial performance incentives.
Day to Day Roles and Responsibilities:
Authorized Contractor Voice
Contract Mastery & Compliance
Executive Relationship Management
Service Delivery Leadership
Incident & Crisis Command
Business Case Development
Continuous Improvement Leadership
Talent Mobilization & Succession
Best Practice Deployment
Automation & Innovation Leadership
Financial Performance
Relationship Management Plan
Third-Party Oversight
Governance Documentation
Qualifications
Basic Qualifications:
Minimum 16 years management experience
ITIL 4 Foundation (2026 current standard)
PMP PMI 2024 ECO or equivalent senior program management certification
Successful referenceable experience managing a fully outsourced IT infrastructure program ofsimilar size and complexity
Minimum 14 years of progressive IT infrastructure and managed services experience
Minimum 5 years in senior program/account management with P&L responsibility
Demonstrated experience interfacing with C-Suite and senior government executives
Experience managing multi-tower multi-location IT outsourcing programs with 24x7x365 requirements
Proven experience managing federal government IT contracts (FAR/DFARS FISMA federal IT governance)
Experience leading governance committee structures at operational managerial and executive levels
Demonstrated experience managing Severity Level 1 incident response and disaster recovery at enterprise level
Understanding of ITIL 4 service management framework in large-scale outsourcing environments
Familiarity with FISMA NIST SP 800-53 FedRAMP Zero Trust Architecture
Knowledge of ITfinancial management TBM and cost optimization strategies
Minimum 3 years leading or sponsoring automation and AI initiatives in large-scale IT managed services
Demonstrated experience championing AIOps intelligent automation and platform integration programs with measurable results
Ability to evaluate and present business cases for automation and AI investments to senior government clients
Track recordof driving measurable improvements in MTTR automation rates and cost reduction through technology innovation
Must be US Citizen; must have the ability to obtain and maintain a Public Trust clearance
Preferred Qualifications:
MBA orMasters degree in Computer Science Engineering or IT Management strongly preferred
ITIL 4 Strategic Leader (SL) Digital & IT Strategy and Direct Plan & Improve
Certified Outsourcing Professional (COP) IAOP
AWS Certified Cloud Practitioner (CLF-C02) or Microsoft Azure Fundamentals (AZ-900)
Lean Six Sigma Black Belt or Green Belt
Certified Information Security Manager (CISM) ISACA
ITIL 4 Managing Professional (MP)
Certified Government Contract Manager (CGCM) NCMA
Experience managing IT outsourcing for federal financial regulatory agencies
Experience responding to and remediating federal OIG or GAO audit findings at program level
Familiarity with the customers IT environment: Avaya VMware Pure Storage Cisco Microsoft M365
Experience with performance-based contracting and financial incentive structures tied to client satisfaction
Knowledge of the customersregulatory mission and bank examination/bank closing operational sensitivity
Active participation in federal IT industry associations (ACT-IAC AFCEA ITAPS)
Executive Presence:Represents Peraton credibly at the highest levels of customer leadership; commands respect through expertise preparation and integrity
Strategic Vision:AlignsPeratons capabilities with the customers long-term IT modernization goals; anticipatesfuture needs and positions the program for success
Accountability Culture:Sets a tone of uncompromising accountability; owns outcomes both successes and failures and drives root cause resolution
Client-Centric Leadership: Deeply committed to the mission and satisfaction; proactively identifiesand resolves issues before escalation
Crisis Leadership:Calm and decisive under pressure; has led major incident response and disaster recovery; mobilizes large distributed teams rapidly
Talent Champion:Attracts develops andretainstop talent; builds high-performing teams; ensures succession depth across all Key Personnel positions
Transparent Communication: Communicates openly and honestly with customer leadership including delivering difficult news proactively; builds trust through consistency
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
$176000 - $282000. This represents the typical salary range for this position. Salary is determined by various factors including but not limited to the scope and responsibilities of the position the individuals experience education knowledge skills and competencies as well as geographic location and business and contract considerations. Depending on the position employees may be eligible for overtime shift differential and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
Job Location:
Monthly Salary:
Posted on:
Vacancies:
