Program Coordinator I, Training & Development

Agency

Department

The Program Coordinator I (Training & Development) supports the student housing experience through the development and implementation of residential support services and programming (curricular approach) for students residing both on-campus and off-campus. This position is responsible for designing intentional lesson plans strategies and interventions that enhance engagement access to resources and community connection. The Program Coordinator will also design and assist in the coordination of community development and residence life operations.

Responsibilities:

Curriculum Development & Student Engagement

• Develop plan implement and assess residential life programming that supports the academic mission of the university.

• Serve as a technical resource and expert for the software platform which manages community development residential life and resident engagement modules.

• Create and implement on-campus and off-campus student engagement initiatives that foster connection belonging and student success.

• Design and assist in the implementation of residential orientation programs that communicate housing policies procedures and expectations.

• Evaluate residential student engagement programs and services to improve effectiveness and impact.

Training & Selection

• Develop and co-manage the training and development of student staff and paraprofessionals within Housing & Residence Life with emphasis on residence life paraprofessionals.

• Assist in the delivery and management of a comprehensive student selection process for resident/community assistants work study students (i.e. Residential Student Technicians - RSTs and hourly student workers).

• Assist with professional staff recruitment and training as needed.

Collaboration & Partnerships

• Work with Housing & Residential Life staff to ensure alignment of programs and services across residential populations.

• Collaborate with campus departments and community partners to enhance residential and commuter student experiences.

• Assist regular assessments of commuter and off-campus student experiences related to services facilities and engagement.

• Support cross-functional initiatives that promote student success and engagement.

Administration & Operational Support

• Support administrative functions within Housing & Residential Life including case management and documentation.

• Provide customer service support to students including responding to concerns resolving issues and escalating complex matters as needed.

• Assist in budget preparation monitoring and reporting for assigned programs.

• Participate in divisional committees departmental initiatives and special projects.

• Perform other duties as assigned.

Required Education and Experience:

• Bachelors degree in higher education student affairs business administration or related field.
• Two years of related experience post-bachelors experience in student affairs housing or program coordination.

Required Knowledge Skills and Abilities:

• Knowledge of word processing spreadsheet and database applications.
• Verbal and written communication skills.
• Ability to multitask and work cooperatively with others.

Preferred Qualifications:

• Masters degree in college student personnel higher education administration or a closely related field.

• Previous experience working with residential curriculum and residence life programming.

• Previous experience managing or leading training and selection processes preferably for residential life departments.

• Familiarity with student engagement assessment methods and tools.

• Previous experience with StarRez software.

• Four or more years of live-on Residence Life or Residential Engagement experience (professional coordinator) or current leadership role (manager/Assistant Director) in a residence life program.
• Knowledge of program development student engagement strategies and assessment practices.

• Strong verbal and written communication skills.

• Proficiency with word processing spreadsheet and database applications.

• Ability to manage competing priorities and work collaboratively as part of a team.

• Strong organizational interpersonal and problem-solving skills.

Other Requirements:

• Ability to work beyond normal business hours including evenings and weekends as needed.

• Ability to participate in campus events and engagement activities.
• Valid drivers license required and ability to operate university vehicles.
• Commitment to providing a student-centered experience that supports engagement retention and success.

• Compliance with all university Texas A&M University System and state policies and regulations.

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.