• Effectively manage incoming court orders and case intake process to include but not limited to:

• Facilitate communications relative to court orders received and follow up on status of appointed cases as needed
• Submit request and decline letters on cases in Intake when needed

• Ensure accurate opening process for newly appointed Child Advocates (CAI) cases in database (primarily cases that have already been copied) including the following duties to prepare cases for case assignment:

• Compile all pertinent information for the case (including contact information for all parties on the case)
• Gather information needed to open case

• Obtain the court order affidavit and childrens placement information.
• Input case scenarios.
• Complete grant forms as needed and provide to reporting coordinator.
• Scan save and ensure organization of intake documents in appropriate case folder location.
• Participate in weekly case assignment meetings.
• Manage Child Advocates e-filing and Case Connections accounts as well as access to the Health Passport System; complete Health passport checks for each child at case opening and save in the case file.
• Oversee new program team onboarding in regard to:

• Introduction of case intake process
• Activating e-filing accounts case connections (when possible) Star Health requests and passwords documentation.

• Facilitate communications with each of the designated court staff in order to develop and maintain relationships and successfully receive all referrals made by the courts.
• Compile data/reports on children served and volunteers trained for reporting purposes as needed.
• Quarterly check Validate-Cases Missing Data report and address any issues.
• Address any concerns that Advocacy Coordinators (ACs) identify regarding database concerns and questions including troubleshooting with Jedi and SharePoint.
• Support staff and volunteers during events and Program Team functions
• Provide coverage for the front desk a minimum of one day per week and assist with additional coverage when needed.
• Coordinate with the Program Director to prepare for the Program Team and Program Committee meetings including set up of the room attendance ordering and picking up the food and recording minutes.
• Cover for Case & Reporting Coordinator as needed.
• Perform additional duties as needed to achieve Child Advocates mission.

• 1-year administrative experience including file management data entry spreadsheet generation and maintenance
• 1 year experience communicating and interfacing with volunteers or service-related field to provide information and assistance.
• 1 year experience in word Microsoft office environment utilizing MS Excel Word PowerPoint plus 1 year experience of successful technical or creative writing/research experience
• Outstanding writing and verbal communication skills
• Demonstrated experience working independently in a team environment

1. Bachelors degree in social work non-profit administration or related field preferred

• Proficient working knowledge of Microsoft office products: Word Outlook Excel working knowledge of database management
• Excellent attention to detail time management prioritizing and file management skills
• Excellent customer service skills for interface with supervisor team volunteers and other organization visitors
• Solid organizational and planning skills with attention to detail and ability to create a logical plan for challenges
• Ability to operate in a goal-oriented team environment be a team player take pride in work and in the success of the team
• Ability to handle multiple tasks and work independently
• Ability to manage workload and strict deadlines with minimal guidance
• Demonstrated command of the English language including grammar punctuation and spelling

Core Organizational Behaviors

• Effective teamwork within the organization and positive collaborations with external organizations and individuals
• Supportive and positive attitude towards organizational changes
• Demonstrate innovation and initiative
• Perform at or above the stated job requirements
• Maintain a level of professionalism and judgment in business situations appropriate to the position status

• Must be able to lift up to 15 pounds
• Must sit at PC for extended periods of time

• Must have valid Drivers License valid auto insurance and personal auto.

• Drive to courthouses and DFPS offices in personal auto
• Work weekends and evenings as needed with advance notice
• Pick up food or supplies as needed for meetings or events
• Approved work from home days must be on alternating days with the Case and Reporting Coordinator

• Salary range between $47000-$50000
• Medical prescription drug dental vision life disability insurances
• Health Savings Account
• Flexible Spending Account
• Vacation holiday and sick leave
• 401(k) Plan
• Hybrid position after 4 months in office