Program Coordinator Aerospace

Program CoordinatorThe Program Coordinator supports Program Managers by coordinating and monitoring customer orders throughout the manufacturing process. Working closely with Planning Manufacturing Engineering Supply Chain and Quality this role tracks order status identifies potential delays supports production priorities and helps ensure the company meets customer delivery commitments. The Program Coordinator also communicates directly with customers to provide routine updates respond to inquiries and coordinate follow-up as role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):An individual who is granted U.S. citizenship orAn individual who is granted U.S. permanent residence (i.e. a Green Card holder) orAn individual who is granted status as a protected personEssential FunctionsTo accomplish this job an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Monitors assigned customer orders and production schedules to identify upcoming requirements potential delays and orders requiring additional attention Supports Program Managers in tracking program delivery commitments orderstatus and open action items Communicates professionally and courteously with internal and externalcustomers to gather and provide routine order status delivery updates andother program-related information Receives customer questions and requests coordinates appropriate internalfollow-up and escalates significant concerns or issues to the Program Manager as needed Regularly follows up with Manufacturing Planning Engineering Quality SupplyChain and other departments to obtain current status of customer orders Identifies production constraints schedule risks missing information or otherissues that may impact delivery and promptly escalates concerns to the appropriate Program Manager or department Assists in expediting priority orders late orders pull-aheads rework and othercustomer-driven production requirements Tracks parts and orders through manufacturing operations and follows up on stalled or delayed work Assists Program Managers with maintaining accurate delivery dates orderinformation notes and other applicable information within the ERP system Reviews open order reports production schedules and other program information to support timely completion of customer requirements Coordinates follow-up on open items resulting from program meetings production meetings customer requests or internal discussions Assists with gathering information needed for customer status updates including production progress quality status engineering actions and anticipatedcompletion dates Assists with coordinating documentation certifications shipping requirements orother information necessary to support order completion Participates in program production or scheduling meetings as requested andmaintains accurate notes and action items Supports Program Managers with reports spreadsheets order reviews meeting preparation and other program-related administrative activities Maintains organized and accurate program records and protects confidentialcustomer and company information Encourages operational excellence by identifying recurring delays communication gaps or process inefficiencies and suggesting opportunities for improvement May participate in continuous improvement initiatives including LEAN Six Sigma or other process improvement activities Performs incidental duties as required Regular attendance on-site at the workplace is requiredRequired Education and Work Experience A high school diploma or equivalent is required A minimum of two (2) years of experience in manufacturing productioncoordination scheduling planning customer service program support or a similarrole Experience working in a manufacturing environment is required Experience in aerospace manufacturing is preferredOther Required Skills & Abilities Strong organizational and follow-up skills with demonstrated attention to detail Ability to monitor multiple orders priorities and deadlines simultaneously Demonstrated sense of urgency and ability to appropriately escalate issues thatmay affect production or delivery Ability to read and interpret production schedules order information reports and other manufacturing documentation Strong interpersonal skills with the ability to work effectively across Manufacturing Planning Engineering Quality Supply Chain and Program Management Professional verbal and written communication skills (English) Demonstrated problem-solving skills and ability to identify potential issues before they significantly affect delivery Ability to work independently while understanding when decisions or issues require escalation to the Program Manager Commitment to maintaining confidentiality securing customer documents andcompany records and demonstrating integrity in communications and actions Proficiency in Microsoft Office applications including Outlook Excel and Word ERP experience is required; Infor Visual experience is preferredPhysical Demands and Work EnvironmentTo perform the essential functions of the role employees must be able to perform the following activities with or without reasonable accommodations. Sit for prolonged periods at a desk and work on a computer Regularly stand and walk throughout the facility including all buildings and themanufacturing areas; occasionally navigating rough or uneven terrain Regularly lift carry (short distances) and push/pull up to 50 pounds Occasionally climb steps stairs or ladders Occasionally bend crawl stoop squat or kneel Constantly communicate verbally and in writing (English) using a phone texts or other messaging and emailWorking ConditionsWork is performed in a combination of locations including offices and the manufacturing shop environment where working conditions vary significantly; the employee will be exposed to: Excessive noise (occasionally) Dust smoke fumes/vapors (occasionally) Extreme temperatures (occasionally) Hazardous equipment including forklifts hand tools cranes or other lifting devices complex machining centers and other equipment used in a machine shop environment (occasionally)TravelOccasional travel including overnight travel is required. Travel may be by air or ground transportation. A valid drivers license and acceptable driving history to meet insurance standards are required.