Program Assistant (Oak Harbor)

The Opportunity:The Program Assistant provides front-counter customer service and administrative support for Student Services at the Whidbey Island Campus. This position serves as a welcoming first point of contact for students and the general public assists with student referrals and scheduling supports admissions and enrollment activities and contributes to the coordination of student services admissions events and operations.

The job is a 100% full-time classified position working 40 hours per week 12 months per year with a flexible schedule to accommodate limited evening hours. This position works onsite at the Whidbey Island Campus in Oak Harbor WA.

The Program Assistant for Student Services reports to the Admissions Program Specialist 2.

The Location:Skagit Valley College is on the traditional and unceded territories of the Coast Salish Peoples especially on Swinomish Indian Tribal Community Upper Skagit Indian Tribe Samish Indian Nation Nooksack Indian Tribe and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver BC SVC is never far from world-class outdoor recreation urban arts scenes and local cultural events. SVC serves our local communities with a campus in Mount Vernon Oak Harbor on Whidbey Island and centers in Friday Harbor a Marine Technology Center in Anacortes and a Brewing Academy in Burlington.

Mission:Skagit Valley College cultivates student learning and achievement; contributes to the educational personal and economic success of students; and promotes equitable and thriving communities.

Vision:The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to:

• Equitable student outcomes in access achievement and community;
• Our Guiding Principles;
• Decisions based on strategy and evidence;
• The development of our employees;
• A diverse and inclusive college community where everyone belongs.

• An unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community.
• Support for innovative teaching learning and scholarship.
• Exciting opportunities for personal and career growth.
• Diverse cultural and environmental benefits of rural suburban and urban lifestyles.
• Friendly supportive and diverse work environments.
• Excellent benefits include competitive leave packages and an array of health dental vision and retirement plans to meet your current and future needs.

Office Operations and Administrative Support

• Maintain informational displays flyers bulletin boards whiteboards and promotional materials within Student Services areas;
• Assist with development and distribution of informational and promotional materials in collaboration with campus departments;
• Provide administrative support to Student Services staff through document preparation including copying printing filing data entry and other routine office functions;
• Provides event support for New Student Registration (NSR) and other admissions-related activities by coordinating registration materials preparing event supplies assisting with room reservations and supporting logistical needs to ensure successful event operations;
• Support NSR events: setup check-in student navigation and post-event activities;
• Under the direction of the Director of Entry Services conducts outreach communications to students requiring placement assistance or follow-up prior to Admissions and registration events; provides guidance answers questions and connects students with appropriate resources to support enrollment readiness and successful completion of enrollment steps;
• Perform miscellaneous clerical administrative and customer service duties as assigned;
• Supports special projects strategic initiatives and cross-functional efforts within Student Services departments as operational priorities and workload demands allow;
• Contribute to a welcoming inclusive and student-centered campus environment;
• Participate in departmental meetings and attend campus events as assigned.

• Serve as the primary front counter contact for students community members and campus visitors;
• Provide exceptional customer service in person by phone and through electronic communications;
• Provide comprehensive customer service to students navigating through admissions registration and placement;
• Support student access by assisting with appointment scheduling for placement testing Counseling and Advising faculty Dual Credit programs and Outreach services through institutional scheduling platforms in coordination with and under the direction of the appropriate department;
• Assist students with reservations for New Student Registration events;
• Check-in students for their appointments with Counseling and Advising Veterans Financial Aid and Faculty appointments;
• Monitor the Admissions and Enrollment Services email inbox daily as assigned.

• Connect students and visitors with appropriate departments programs and personnel through effective referrals;
• Collect and relay student contact information to appropriate staff for follow-up and service coordination;
• Receives and reviews student forms applications and supporting documentation; verifies completeness and accuracy; and routes materials to the appropriate Student Services offices for processing.
• Maintains confidentiality of student records and follows institutional procedures FERPA requirements and established document management practices.

• Ability to establish positive working relationships with students faculty staff and community members;
• Ability to communicate professionally and effectively in a diverse environment;
• Ability to manage multiple priorities and meet deadlines;
• Commitment to student success equity and inclusion.

Minimum Qualifications

• High school diploma or equivalent;
• Strong customer service communication and interpersonal skills;
• Experience using Microsoft Office applications including Word Excel Outlook and PowerPoint;
• Ability to maintain confidentiality and exercise sound judgment;
• Strong organizational skills and attention to detail;
• Ability to multitask and work effectively in a fast-paced environment.

• Previous customer service or office support experience;
• Experience working in a higher education student services or public service environment;
• Strong organizational skills and attention to detail;
• Familiarity with appointment scheduling software and office technology;
• Bilingual in English and Spanish or multilingual communication skills.

Salary and Benefits:

• Salary is based on Range 39 Step A $3565 per month with periodic increments to $4633 per month.Starting salary may be dependent on education qualifications and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.
• This position is eligible for overtime pay in accordance with the Fair Labor Standards Act and is dependent upon continued grant funding.
• This is a union-represented position subject to a collective bargaining agreement.
• Retirement medical and insurance benefits are provided in accordance with state regulations. Additional information on benefits can be found at Deadline:Priority screening will begin after August 9 2026. Applications received on or before this date will receive first consideration. Applications received after the screening date maybe considered until the position is filled.
  
  Priority Screening Date: August 9 2026
  Interviews with Committee: TBD
  Finalist Interviews: TBD
  Anticipated Start Date: September 2026
  
  Please be aware that the College hiring authorities reserve the right to hire one or more candidates and may exercise the option to make a hiring decision prior to the conclusion of the recruitment process. Only candidates selected to interview will be contacted.
  
  Application Procedure:
  To be considered for this position applicants must:
  1. Meet the minimum qualifications and;
  2. Submit a complete application to the online recruitment system at includes the following:
     • The online application which includes answers to all supplemental questions and contact information for at least three (3) professional references;
     • A current resume; (Attachment: Resume);
     • A letter of interest addressing the minimum desired qualifications and your education and experience as it supports the responsibilities of this position; (Attachment: Cover Letter).
  In order to be considered for the position you must complete the online application in full and attach the required supplemental documents. Failure to provide this information may eliminate you from consideration for this position.
  
  Conditions of Employment:
  • Prior to employment a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
    
    Additionally pursuant to RCW 28B.112.080 applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for or have left a position during an investigation into a violation of any sexual misconduct policy at the applicants current or past employer. By law post-secondary education institutions cannot hire an applicant who refuses to declare the existence or non-existence of an investigation or findings subject to this statute.
  • In the interest of providing a healthy safe and secure educational and work environment and in order to meet the requirements of federal legislation it is the policy of Skagit Valley College to maintain an alcohol and drug-free workplace for our employees and students.
  • If hired you will be required to provide proof of identity and documentation of U.S. Citizenship or appropriate authorization to work in this position as required by the Immigration Reform Control Act of 1986.
  • This classification is included in the classified staff bargaining unit represented by the Washington Public Employees Association WPEA.
  
  Application Assistance:If you have questions about the position or require special accommodation you may contact Human Resources at Monday through Thursday 8:00 am to 5:00 pm Pacific Time. SVC complies with the Americans with Disabilities Act. Applicants with disabilities who require assistance with the recruitment process may leave a TDD/TTY message at by the application closing date.
  
  For questions regarding the online application system you may call NEOGOV Applicant Tech Support at from 8:00 am to 5:00 pm Pacific Time. For best results apply using one of the following browsers supported by NEOGOV: Google Chrome Mozilla Firefox Safari Microsoft Edge and later versions of Internet Explorer.
  
  SVC Annual Security Report:The U.S. Department of Education and the federal Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act require all colleges to provide information to current and prospective students and employees about campus safety policies procedures and statistics on certain crimes including hate crimes domestic violence dating violence stalking and sexual assault. We are required to report our campus security information and statistics in an Annual Security Report which is updated annually each October. All prospective employees may obtain a copy of the Annual Security Report from the Human Resources Office by calling or by accessing the Report at: Valley College is an equal-opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices.
  
  Skagit Valley College provides a drug-free environment and does not discriminate on the basis of race color creed religion national origin sex sexual orientation and/or gender identity pregnancy genetic information age marital status disability honorably discharged veteran or military status in its programs and employment. For inquiries regarding non-discrimination policies contact Carolyn Tucker Vice President of Human Resources/EEO 360.416.7794 or . For inquiries regarding sexual misconduct compliance contact Title IX Coordinator Sandy Jordan 360.416.7923 or . Mailing address: 2405 E. College Way Mount Vernon WA 98273.