Program Analyst

This position serves as a Program Analyst and is responsible for analyzing Office of Visitor and Guest Services (OVGSs) programs and operations developing recommendations for improvement and supporting the planning implementation and evaluation for visitor service programs and initiatives.

Typical duties include:

• Reviewing and analyzing OVGS programs operational practices procedures workflows and service delivery methods to identify opportunities to improve effectiveness efficiency consistency and the visitor experience.
• Assessing OVGS training and operational readiness needs and developing reviewing coordinating and continuously improving training materials standard operating procedures onboarding resources refresher training and other operational guidance.
• Developing implementing and maintaining systems and tools for organizing documenting analyzing and communicating OVGS program and operational information including procedures schedules briefing materials reports and other resources. Evaluating the effectiveness of these tools and recommending improvements.
• Coordinating assigned OVGS projects and initiatives from planning through implementation including establishing milestones coordinating with internal and external stakeholders tracking progress analyzing implementation challenges recommending corrective actions and reporting results.
• Researching emerging practices technologies and approaches within visitor services and related fields and evaluating opportunities for application within OVGS.

• Requires career/career-conditional status or eligibility.
• Males born after 12/31/59 must be registered with Selective Service.

Conditions of Employment

Qualification requirements including one year time-in-grade at the next lower grade level for promotion candidates must be met within 30 days of the job announcement closing date. See the Required Documents section for additional information.

For information on qualification requirements seeQualification Standards Handbook forGeneral Schedule Positionsviewable on OPM Website.

Experience:You qualify for this position if you have one year of specialized experience equivalent to at least the GS-9 level in the Federal Service. For this position specialized experience is defined as demonstrated experience collecting organizing and analyzing quantitative and qualitative information related to visitor services programs and operations; reviewing and improving training materials standard operating procedures and other operational guidance; and implementing and maintaining systems and tools for organizing documenting and communicating program information.

Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement as you will be deemed ineligible for consideration. Instead provide detailed descriptive information about your actual experience.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

Or Education: Three full years of progressively higher levelgraduate education leading to a Ph.D. orequivalent doctoral degree related to theposition may be substituted to meet theexperience requirements.

Or a Combination: Education and experience may be combined to meet the basic a full explanation of this option please see the Qualification Standards.

Special Instructions for Foreign Education: If you are qualifying by education and/or you have education completed in a foreign college/university described above it is your responsibility to provide transcripts and proof of U.S. accreditation for foreign study. For instructions on where to fax these documents see the Required Documents section of this announcement.

Time-in-Grade Requirements: Under competitive merit promotion procedures anyindividual who is currently holding or who has held within the previous 52 weeks a GeneralSchedule position under a non-temporary appointment in the competitive or excepted servicemust meet time-in-grade requirements (have served 52 weeks at the next lower grade of thegrade for which you are applying).