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Professional Services Specialist Policy (Fire)
Job Location:
Job Location:
Frisco, TX - USA
Monthly Salary:
$ 30 - 32
Monthly Salary:
Posted:
18 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Remote US-based position. Candidates must already live in the United States. #LI-Remote
Must be authorized to work in the US
No visa sponsorship.We are unable to sponsor or take over sponsorship of an employment Visa (H1-B Student visa or OPT visa) at this time.
At Lexipol our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement fire EMS corrections adult probation juvenile detention and local government professionals to tailor our solutions to better address todays challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference day in and day out.
The Work
The Professional Service Specialist plays a key role in ensuring that clients are satisfied with Lexipols policy content and platforms that it meets their business needs and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods.
The Professional Services Specialist will assist clients with customizing their policy manual to fit the needs of the agency and bringing the policy manual online within a specified timeframe. This is a client-facing role that provides collaborative policy customization guidance and assistance manages an assigned agencys Daily Training Bulletins (DTBs) and works with clients to implement policy updates.
The primary focus of a Professional Services Specialist is to leverage the teams collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work within established timelines.
This is done through working in these areas of focus:
Policy Implementation
Apply your knowledge and understanding of risk management principles practices and their application within an agency.
Review agency existing policies and procedures to identify levels of alignment with Lexipol
Master Policy Content.
Provide project leadership and direction in a remote collaborative team environment.
Initiate discussion and provide expert guidance around policy editing decisions in compliance with Lexipols Legal guidelines.
Conduct detailed editing of policy to ensure it is applicable practical and functional for the agency while keeping with the Lexipol guidelines style and format.
Project Management
Oversee the implementation process from start to finish based on the assigned scope of work. This involves setting timelines coordinating tasks managing resources and ensuring that projects are completed on time and within budget.
Collect feedback from clients on the content and software and its implementation process. Use this feedback to recommend improvements to Professional Services practices and Content/System changes.
Provide training to clients on how to use the software effectively. This could be in the form of one-on-one sessions group workshops or creating instructional materials. Additionally offer ongoing support and troubleshooting for any issues that arise post implementation.
Maintain thorough documentation of the implementation process and client interactions.
Prepare reports on project progress challenges and outcomes.
Meet or exceed project timelines.
Successfully work and coordinate client communication within a remote and collaborative team environment.
Policy Update Management
Coordinate collaborative review of policy updates with the client.
Make necessary edits as needed and determined by the client.
Release policy updates at the direction of the client.
Maintain clients program records and reports.
Daily Training Bulletin Management
Conduct monthly Daily Training Bulletin (DTB) validation and release.
Manage clients program records and reports.
Continuous Improvement Mindset
Provide input on team processes and methods using an established chain of command.
Provide feedback on product lines to internal teams for continuous improvement.
Requirements: To be considered for this role you will have this experience:
Public Safety leadership experience in law enforcement fire or corrections with at minimum first line leadership experience.
Two or more years of demonstrated public safety agency policy management and editing experience.
Motivated self-starter with a record of being able to operate with little supervision in a remote work environment.
Ability to comprehend and present information and ideas as part of a collaborative team environment.
Bachelors degree in criminal justice fire science business administration or a relevant field is required with minimum two years relevant experience; or
Associate degree with minimum four years of commensurate experience in development of policy and procedures and the application of the law to public safety agencies; or
Minimum ten years commensurate experience without a degree.
Experience developing and managing complex long-term projects.
Qualifications:
Understanding of public sector risk management principles practices and their application.
Exceptional project organization and time management skills.
Ability to successfully manage time and projects while working autonomously and telecommuting.
Ability to learn and apply new technology applications within a reasonable time period.
Proficient with Microsoft Office applications (e.g. Word basic Excel Outlook Teams PowerPoint) and common internet resources.
Ability to build and maintain positive working relationships with public safety agency personnel and internal stakeholders.
Preferred Experience:
Prior experience with Lexipols online content delivery system or similar policy/content management platforms preferred.
Experience as an Accreditation Manager or supporting accreditation programs and processes within a public safety agency.
Experience managing or supporting policy implementation projects for public safety agencies.
Experience using project management CRM or content management systems to track work timelines and customer deliverables.
Experience working in a remote customer-facing professional services environment.
Target Outcomes/ Target Results
Consistently provide accurate assessment of Clients policies and procedures to determine appropriate preliminary dispositions.
Proficiently review agency content at rate of fifteen pages per hour.
Complete all projects within assigned timeframes.
Consistently provide high-level customer service to clients.
Maintain knowledge of Lexipol content and updates by reviewing material consistently.
Maintain a utilization rate of >75% monthly.
Attain quality performance levels of >80% overall for positions essential skills within first year.
Attain understanding of >80% of the processes identified as essential for this position first year.
Employee Value Proposition
The Professional Services Team is a high-performance team predominantly consisting of public safety veterans focused on ensuring public safety agencies have policies that are applicable practical functional and constitutionally sound.
The workload and commitment of our team is best suited for individuals who are detail oriented organized and task driven.
As part of the Lexipol Customer Experience Group the Professional Services Team is committed to ensuring every customer enjoys their experience working with Lexipol and appreciates the value of our services and support.
The Professional Services Team meets regularly to stay connected receive training discuss process improvements and stay informed about company-wide changes and opportunities.
With our focus on great customer experience we spend a lot of time working in small to medium-sized collaborative meetings with clients and forge long-lasting relationships with agency members.
As Lexipol continues to grow the Professional Services Team continues to have opportunities for career advancement and promotion.
The Environment
Report to a regionally assigned Senior Project Manager who understands the technical and business needs of the team and is committed to building partnerships generating ideas making continuous improvements providing resources refining processes and supporting the success of each team member.
Our team drives projects to completion and acts as a force multiplier to ensure work is accomplished with proper input decision making and direction from the client.
Our team is driven by the ability to provide critical support to the public safety industry. Many of our team members are public safety veterans.
We leverage our collective experience of more than 2000 years to the benefit of the public safety industries we support every day.
We celebrate successful collaborations give praise publicly and frequently want to learn from one another and are dedicated to each member of the team maximizing their potential.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Compensation and Benefits
Hourly rate for this role is$30 - $32/hr. based on credentials and experience.
About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies helping leaders reduce risk ease administrative burdens and strengthen community trust. Trusted by more than 12000 agencies nationwide Lexipol delivers a unified platform that integrates policy training wellness and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools insights and support they need Lexipol makes readiness possibletoday and for whatever comes next. Learn more at .
Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion gender national origin age sex pregnancy disability sexual orientation gender identity or expression veteran status genetic information or any other non-job-related characteristic. Lexipol complies with applicable federal state and local laws
governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leave of absence compensation and training.#LI-KD1
Must be authorized to work in the US
No visa sponsorship.We are unable to sponsor or take over sponsorship of an employment Visa (H1-B Student visa or OPT visa) at this time.
At Lexipol our mission is to create safer communities and empower individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement fire EMS corrections adult probation juvenile detention and local government professionals to tailor our solutions to better address todays challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference day in and day out.
The Work
The Professional Service Specialist plays a key role in ensuring that clients are satisfied with Lexipols policy content and platforms that it meets their business needs and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods.
The Professional Services Specialist will assist clients with customizing their policy manual to fit the needs of the agency and bringing the policy manual online within a specified timeframe. This is a client-facing role that provides collaborative policy customization guidance and assistance manages an assigned agencys Daily Training Bulletins (DTBs) and works with clients to implement policy updates.
The primary focus of a Professional Services Specialist is to leverage the teams collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work within established timelines.
This is done through working in these areas of focus:
Policy Implementation
Apply your knowledge and understanding of risk management principles practices and their application within an agency.
Review agency existing policies and procedures to identify levels of alignment with Lexipol
Master Policy Content.
Provide project leadership and direction in a remote collaborative team environment.
Initiate discussion and provide expert guidance around policy editing decisions in compliance with Lexipols Legal guidelines.
Conduct detailed editing of policy to ensure it is applicable practical and functional for the agency while keeping with the Lexipol guidelines style and format.
Project Management
Oversee the implementation process from start to finish based on the assigned scope of work. This involves setting timelines coordinating tasks managing resources and ensuring that projects are completed on time and within budget.
Collect feedback from clients on the content and software and its implementation process. Use this feedback to recommend improvements to Professional Services practices and Content/System changes.
Provide training to clients on how to use the software effectively. This could be in the form of one-on-one sessions group workshops or creating instructional materials. Additionally offer ongoing support and troubleshooting for any issues that arise post implementation.
Maintain thorough documentation of the implementation process and client interactions.
Prepare reports on project progress challenges and outcomes.
Meet or exceed project timelines.
Successfully work and coordinate client communication within a remote and collaborative team environment.
Policy Update Management
Coordinate collaborative review of policy updates with the client.
Make necessary edits as needed and determined by the client.
Release policy updates at the direction of the client.
Maintain clients program records and reports.
Daily Training Bulletin Management
Conduct monthly Daily Training Bulletin (DTB) validation and release.
Manage clients program records and reports.
Continuous Improvement Mindset
Provide input on team processes and methods using an established chain of command.
Provide feedback on product lines to internal teams for continuous improvement.
Requirements: To be considered for this role you will have this experience:
Public Safety leadership experience in law enforcement fire or corrections with at minimum first line leadership experience.
Two or more years of demonstrated public safety agency policy management and editing experience.
Motivated self-starter with a record of being able to operate with little supervision in a remote work environment.
Ability to comprehend and present information and ideas as part of a collaborative team environment.
Bachelors degree in criminal justice fire science business administration or a relevant field is required with minimum two years relevant experience; or
Associate degree with minimum four years of commensurate experience in development of policy and procedures and the application of the law to public safety agencies; or
Minimum ten years commensurate experience without a degree.
Experience developing and managing complex long-term projects.
Qualifications:
Understanding of public sector risk management principles practices and their application.
Exceptional project organization and time management skills.
Ability to successfully manage time and projects while working autonomously and telecommuting.
Ability to learn and apply new technology applications within a reasonable time period.
Proficient with Microsoft Office applications (e.g. Word basic Excel Outlook Teams PowerPoint) and common internet resources.
Ability to build and maintain positive working relationships with public safety agency personnel and internal stakeholders.
Preferred Experience:
Prior experience with Lexipols online content delivery system or similar policy/content management platforms preferred.
Experience as an Accreditation Manager or supporting accreditation programs and processes within a public safety agency.
Experience managing or supporting policy implementation projects for public safety agencies.
Experience using project management CRM or content management systems to track work timelines and customer deliverables.
Experience working in a remote customer-facing professional services environment.
Target Outcomes/ Target Results
Consistently provide accurate assessment of Clients policies and procedures to determine appropriate preliminary dispositions.
Proficiently review agency content at rate of fifteen pages per hour.
Complete all projects within assigned timeframes.
Consistently provide high-level customer service to clients.
Maintain knowledge of Lexipol content and updates by reviewing material consistently.
Maintain a utilization rate of >75% monthly.
Attain quality performance levels of >80% overall for positions essential skills within first year.
Attain understanding of >80% of the processes identified as essential for this position first year.
Employee Value Proposition
The Professional Services Team is a high-performance team predominantly consisting of public safety veterans focused on ensuring public safety agencies have policies that are applicable practical functional and constitutionally sound.
The workload and commitment of our team is best suited for individuals who are detail oriented organized and task driven.
As part of the Lexipol Customer Experience Group the Professional Services Team is committed to ensuring every customer enjoys their experience working with Lexipol and appreciates the value of our services and support.
The Professional Services Team meets regularly to stay connected receive training discuss process improvements and stay informed about company-wide changes and opportunities.
With our focus on great customer experience we spend a lot of time working in small to medium-sized collaborative meetings with clients and forge long-lasting relationships with agency members.
As Lexipol continues to grow the Professional Services Team continues to have opportunities for career advancement and promotion.
The Environment
Report to a regionally assigned Senior Project Manager who understands the technical and business needs of the team and is committed to building partnerships generating ideas making continuous improvements providing resources refining processes and supporting the success of each team member.
Our team drives projects to completion and acts as a force multiplier to ensure work is accomplished with proper input decision making and direction from the client.
Our team is driven by the ability to provide critical support to the public safety industry. Many of our team members are public safety veterans.
We leverage our collective experience of more than 2000 years to the benefit of the public safety industries we support every day.
We celebrate successful collaborations give praise publicly and frequently want to learn from one another and are dedicated to each member of the team maximizing their potential.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Compensation and Benefits
Hourly rate for this role is$30 - $32/hr. based on credentials and experience.
About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies helping leaders reduce risk ease administrative burdens and strengthen community trust. Trusted by more than 12000 agencies nationwide Lexipol delivers a unified platform that integrates policy training wellness and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools insights and support they need Lexipol makes readiness possibletoday and for whatever comes next. Learn more at .
Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion gender national origin age sex pregnancy disability sexual orientation gender identity or expression veteran status genetic information or any other non-job-related characteristic. Lexipol complies with applicable federal state and local laws
governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leave of absence compensation and training.#LI-KD1
Required Experience:
IC
About Company
Mitigate risk and ensure safety with Lexipol's policy management, compliance solutions, and training and wellness resources. Our tailored solutions make us a trusted source in various public industries.
