Professional Services Project Manager

About the Role

We are seeking a highly motivated and seasoned Project Manager to join our Professional Services (PS) this role you will be responsible for leading the governance and end-to-end execution of PS projects using Cloudflare solutions for our customers. Serving as the primary bridge between sales technical delivery teams and executive stakeholders you will ensure that sophisticated cybersecurity and networking solutions are deployed on-time within budget.

Operating within the Professional Services Project Management Office (PMO) you will apply standardized methodologies governance and reporting discipline across the full delivery lifecycle from Initiation and Discovery through Development Optimization and Closure & Handoff to accelerate customer time-to-value.

The ideal candidate possesses a strong background in professional services SaaS industry experience and a proven track record in project management and customer relationship management. Equally important you are fluent in modern AI-assisted ways of working and use them to raise the speed and quality of delivery.

Responsibilities

• Lead cross-functional teams of technical professionals that provide consulting implementation and support services to customers managing engagements ranging from single projects to multi-workstream programs.
• Own project scope schedule budget risk and communications ensuring adherence to PMO standards governance gates and executive reporting cadence.
• Establish and maintain high-trust relationships with key customers partners and vendors to drive satisfaction and revenue growth.
• Drive customer satisfaction by ensuring that professional services engagements are delivered on-time within budget and meet or exceed customer expectations.
• Monitor project financial health including budget burn rates margin analysis and revenue-recognition forecasting to ensure targets are met.
• Develop implement and refine scalable methodologies and best practices that improve the efficiency and effectiveness of professional services delivery.
• Ensure a seamless and consultative handoff from the sales cycle to technical execution acting as the primary point of contact for Account Executives and Account Teams..
• Proactively identify project risks and implement robust mitigation strategies to protect customer operations.
• Transform raw project data into data-driven insights and clear status narratives for internal and external leadership regarding project health resource utilization and delivery outcomes.
• Proactively leverage AI tools to optimize project workflows and delivery automating status reporting meeting summarization and action tracking risk detection and documentation serving as a force multiplier for yourself and your team while maximizing overall project productivity.
• Create internal guides and external customer-facing assets that support successful project execution and capture lessons learned from completed engagements for continuous improvement.

Qualifications

• Minimum of 8 years of experience in professional services project management or a customer-facing delivery role ideally within a high-growth SaaS or technology environment.
• Demonstrated proficiency using AI tools in a professional delivery context for example drafting and summarizing project artifacts meeting notes and action items status and executive reporting risk analysis resource/budget forecasting or projet assets with sound judgment on the responsible and secure use of AI.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile high-impact projects including engagements involving 3rd-party partners and complex multi-vendor ecosystems.
• Must be highly organized and possess exceptional time-management skills with the ability to effectively juggle multiple projects and deadlines in a fast-paced environment.
• Sound business judgment and a proven track record of taking ownership leading data-driven analyses and influencing results.
• Good understanding of how the Internet works Networking and Security Zero Trust Services/SASE DNS TCP/IP HTTP TLS APIs and related technologies.
• Proficiency with Jira Salesforce (or a similar CRM) and a Professional Services Automation (PSA) tool.
• Bachelors degree in a relevant field; PMP PRINCE2 or related advanced certifications are highly preferred.
• This role will have a portfolio that includes clients in the Thai and Greater China region. Professional working proficiency in Thai or Mandarin Chinese is desired to support customers and stakeholders across these regions.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.