Professional Services Consultant I

The Technical & Professional Services team brings together curious problem-solvers who care deeply about their clients their craft and one another. The work is challenging meaningful and rarely done alone. People share what they know step in when support is needed and celebrate each others success. It is a team where you can grow make a real impact and enjoy the people you work alongside. Wyatt Hook Director Technical & Professional Services

Ready to shape the future of workplace learning Join Absorb as a Professional Services Consultant and become the expert customers rely on to bring their learning strategies to life. From leading high-impact implementations and technical integrations to advising stakeholders across HR IT and Learning & Development youll help organizations create learning experiences that drive real business results. Every project brings a new challenge a new customer story and a new opportunity to make a lasting impact all while collaborating with a passionate team that loves solving complex problems and helping customers succeed

What youll do:

• Scope plan and deliver paid engagements covering LMS administration and technical configuration

• Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones deliverables and acceptance criteria.

• Run engagements that span client HR IT L&D and compliance teams holding each stakeholder group to its commitments so long-term projects finish rather than stall. Proactively engage Manager Professional Services when project scope or deadlines are in jeopardy.

• Configure Absorb LMS environments: departments and roles enrollment rules automated workflows branding and e-commerce settings.

• Advise clients and co-ordinate with internal stakeholders on data migration single sign-on (SAML 2.0 OIDC) REST API use and scheduled data feeds working with the Technical Services team on build and testing.

• Manage a portfolio of concurrent engagements tracking budget timeline and scope for each and reporting status to clients and internal leadership on a set cadence.

• Write and maintain engagement documentation: configuration records decision logs and handover notes for Client Success and Support.

• Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support.

What youll bring:

• 3 years delivering client-facing projects in professional services consulting or LMS administration at a SaaS company.

• Hands-on administrator experience with at least one commercial LMS such as Absorb Docebo Cornerstone SAP SuccessFactors or Workday Learning.

• A record of carrying multiple concurrent projects each with its own budget timeline and stakeholder group through to sign-off.

• Working knowledge of single sign-on standards (SAML 2.0 OIDC) REST APIs and flat-file data feeds.

• Comfort with data: building reports validating imports and explaining the results to non-technical stakeholders.

• Familiarity with e-learning standards (SCORM xAPI AICC) and HRIS or HCM integrations is an asset.

• PMP CAPM or comparable project management training is an asset.

• Bachelors degree or equivalent practical experience.

Are you ready to become an Absorber

What we offer:

• Fully remote-first work with flexible work arrangements

• Comprehensive Health and Wellness Benefits including retirement savings programs eligibility for two different bonus plans generous time off comprehensive medical and dental benefits based on your country of location

• New Hire Equipment Allowance and monthly Flex Allowance to support your success

• Endless opportunity for career growth and internal mobility

• Employee driven DE&I programs

Who are we

Absorb Software is the leading global AI-driven learning platform provider helping organizations unlock the full potential of their workforce. With its innovative Strategic Learning Systems (SLS) approach Absorb empowers businesses to align learning with strategic goals driving measurable impact and workforce agility. The Absorb LMS platform delivers personalized scalable and engaging learning experiences for employees customers and partners worldwide. Trusted by over 3300 organizations and 34 million users Absorb is redefining the future of workplace learning through cutting-edge AI seamless integrations and an unwavering commitment to innovation. We empower learners to enrich their lives workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do

• Were united and we grow through our commitment to elevating continual learning!

AI @ Absorb

We believe in the power of AI and technology to make learning accessible to everyone. By exploring new tools and constantly experimenting were redefining whats possible. We take an AIfirst approach to unlock human potential drive impact and scale better outcomes. As the world evolves Absorb is committed to growing with you. Investing in your skills every step of the way.

We use AI tools to support our recruitment process such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

Absorb is proud to be an equal opportunity employer we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs job requirements and individual qualifications. Should you require any accommodation during the recruitment process please indicate this on your application and we will work with you to meet your accessibility needs. For any questions please contact us at

Successful candidates for this position will be subject to pre-employment background screening including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Required Experience:

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