Professional Relations Liaison Polk, Hardee and Highlands

Empath Hospice a part of Empath Health is currently seeking a a mission driven - full life care focused Professional Relations Liaison to join our business development team.

The Professional Relations Liaison is a marketing relationship building and educational position. The Liaison will act as a consultant to our referral sources to educate them about Empath Health services access to hospice care and delivery of end of life care. It is expected that the Liaison would be an expert in end-of-life services as well as adept at marketing and educating our professional community. He/she would be expected to identify and facilitate opportunities for an increased Empath Health presence and collaborations which will improve access to hospice care and related programs.

What youll Do

1. Cultivate develop and enhance contractual and care relationships within area hospitals nursing homes ALFs physicians and community agencies.
2. Partner with Information and Referral Center / Empath Health Admissions Department in identifying issues related to increasing timely access to hospice care and provide information to patients and families about the benefits of Empath Health programs.
3. Develop a communication system with Program Services to identify delivery failures and the agency response system.
4. Actively participate in organizational activities which enhance the working relationships between departments within Empath Health.
5. Maintain membership in related health care professional organizations for the purpose of networking.
6. Establish a data base of information including physician and hospital preferences as to better serve their needs.
7. Innovate new programs especially those pertaining to end-of-life care.

Research Responsibilities:

1. Establish quality standards and quantitative measurements which monitor and evaluate the effectiveness of outreach interventions.
2. Assist with the development of outcome monitors that will evaluate the effects of outreach interventions.
3. Develop and maintain health care community data base for outreach purposes.
4. Establish a territory management system and account book to track marketing efforts.
5. Collect and analyze data of referral patterns from all referral sources to include physicians social workers discharge planners hospital vs community physicians and SNFs.
6. Maintain a thorough knowledge of the communitys health care market competition consumer demands and governmental policies which influence the agencys outreach goals and access for patients/families

Education Responsibilities:

1. Develop an outreach and educational plan for the education of the professional referral community with approval by Senior Management.
2. Coordinate and assist with the development and revision of educational and outreach tools for the health care community
3. Identify opportunities for in-services in the health care community and coordinate their implementation with appropriate persons
4. Provide formal and informal education opportunities with physicians physician office staff hospital social workers/discharge planners/patient unit staff nursing home staff and staff in community agencies.
5. Communicate health care issues to Clinical staff to enhance service delivery
6. Provide staff education Interdisciplinary Team support and other education as requested concerning levels of care hospital inpatient programs and related subject matter.
7. Cultivate knowledge of the trends and issues for hospitals physicians and their staff so we can better serve them
8. Collaborate with the Community Service Center Leadership to develop and outreach and education plan for each Center

Relationship Responsibilities:

1. Develop relationships with medical staff offices hospitals and nursing homes; act as a consultant to medical staff and hospital committees as required to provide hospice and end-of-life information
2. Cultivate develop and enhance contractual and care relationships within the professional referral community
3. Be a communication link to hospitals/nursing homes/physicians in order to provide easy access to all hospice services.
4. Through relationship building and development of new collaborations assure that optimal access to hospice is achieved for patients/families.
5. Maintain contact data base
6. Execute marketing and outreach implementation plan
7. Assist with Empath Health General Inpatient programs; providing access and contractual relationships as requested

Why Join Empath Health

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical dental vision life insurance retirement with company match plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5 weeks to rest recharge and live your Full Life.
• Grow Your Career: CEU support tuition reimbursement and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness compassion and Full Life Care for All.

What Youll Need

Education and/or Experience: Bachelors degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Minimum 2 years outreach professional relations and/or sales experience preferred.
Minimum 5 years clinical expertise in related discipline preferred.
Excellent communications and interpersonal relationship skills including public speaking experience.
Must have reliable transportation/insurance and be willing to travel throughout the county.
Ability to work unsupervised exercising a high degree of discretion and independent judgement.
Basic computer skills with a willingness to learn; familiarity with spread sheet programs.
Employees must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance a copy of which will be placed in the employees HR file.
Employee must sign a Business Protection Agreement.

What Youll Find at Empath Health
Unified in empathy we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida including hospice home health grief care geriatric primary care elder care (PACE) HIV and sexual health (EPIC) and dementia support.

Full Life Care means caring for the whole person body mind and spirit with empathy and dignity. Our care goes beyond medicine to help people feel seen supported and valued at every stage of life.

At Empath Health youll find purpose partnership and possibility in a culture where compassion drives excellence and every team member helps make lifes journey more meaningful.

Required Experience:

Unclear Seniority