Professional IT Services Manager #570

What we needAre you a people first leader who thrives on building high performing teams and helping others grow COCC is seeking a Professional IT Services Manager to lead a geographically dispersed team of Systems Engineers responsible for delivering infrastructure solutions and consulting services to clients. This role is centered on coaching developing and empowering a talented team while ensuring exceptional service delivery and customer satisfaction. Technical knowledge is important but your ability to lead people drive accountability and build a strong team culture will be the key to in it for youCOCC offers a collaborative environment career growth and all the benefits youd expect from an award-winning employer including:Hybrid schedules and ample paid time off allowing you work/life balance and flexibilityCustomized training and onboarding to support you in your first year at COCCRobust employee development programs aligned with career pathing objectivesCutting-edge training and educational resources from vendors like SANS PluralSight and CBTNuggets Generous PTO offerings benefits and competitive compensationOn-site fitness centers wellness incentives and lifestyle spending accountsTuition ReimbursementOne-on-one career coachingDEIB initiatives championing inclusion and encouraging you to bring your whole self to workFinancial planning assistance with certified professionalsPeer recognition programsWhat youll doLead mentor and develop a geographically dispersed team of Systems performance expectations and foster a culture of accountability collaboration and continuous resource allocation workforce planning utilization and service delivery performance evaluations and support employee career process improvement operational excellence and organizational change customer projects consulting engagements and operational support with clients project teams and business stakeholders to deliver solutions aligned with business escalations balance competing priorities and make sound business infrastructure deployments technology refreshes migrations and ongoing support technical guidance and support for complex infrastructure and networking youll bringBachelors degree in aComputer Science Information Technology or a related field or equivalent work leading mentoring and developing geographically dispersed technical teams in a Professional Services knowledge of Microsoft infrastructure technologies including Windows Server ActiveDirectory Microsoft 365 and enterprise endpoint managementUnderstanding of enterprise networking concepts and technologies including TCP/IP DNSDHCP routing switching wireless networking and VPN solutionsExperience overseeing infrastructure deployments technology refreshes system migrations andmodernization initiativesKnowledge of endpoint management platforms and deployment with virtualization and digital workspace technologies including VMware vSphereOmnissa Horizon and Microsoft Hyper-V