Professional, Customer Orders

Johnson & Johnson

Job Location:

West Chester, OH - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Palm Beach Gardens Florida United States of America Raritan New Jersey United States of America Raynham Massachusetts United States of America Warsaw Indiana United States of America West Chester Pennsylvania United States of America

Job Description:

DePuy Synthes is recruiting foraProfessional Customer Orders located in Raynham MA; Raritan NJ; West Chester PA; Palm Beach Gardens FL; OR Warsaw IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable scalable anduser focusedtechnology solutions. TheProfessional Customer Ordersplays a key role in translating business needs into functional requirementsoptimizingorder to cashprocesses and ensuring technology solutions enable efficient compliant andhigh qualitycustomer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthesand reports into the DePuy Synthes Technology organization.

Key Responsibilities

Serve as a liaison between Commercial business partners and IT to analyze document and translate customer order management needs into functional and technical requirements.

Support the lifecycle of technology products and solutions related to customer orders including enhancements defect resolution testing and release activities.

Lead the application of AI advanced analytics and automation to modernize commercial platforms enhancing customer engagement pricing and revenueoptimization anddatadrivendecisionmakingwhile driving scalable and compliant commercial execution across sales marketing and customer operations.

Collaborate with crossfunctional teams (Sales Customer Service Supply Chain Finance and IT) to improve ordertocash processes and system performance.

Analyze business processes and system data toidentifygaps risks and opportunities for optimization and automation.

Participate in system configuration user acceptance testing (UAT) and validation activities to ensure solutions meet business and compliance requirements.

Support incident management and continuous improvement efforts by prioritizing issues coordinating rootcause analysis and recommending corrective actions.

Contribute todocumentation training materials and knowledge transfer to support end users and operational teams.

Qualifications

Education

Bachelors degreein Information Systems Computer Science Business Engineering ora relatedfield.

Advanceddegree(e.g. MBA orMasters in Information Systems) preferred.

Experience and Skills

Required:

2-4years of experience inan IT technologyproduct or business systems analyst role supporting commercial or customerfacing processes.

Experience with enterprise applications supporting customer orders (e.g. ERP CRM order management systems) requirements documentation and basic data analysis.

Proven experience analyzing order-to-cash workflows gathering stakeholder needs and translating complex requirements into clear actionable specifications.

Leadership skillsdemonstratedthrough influencing without authority collaborating across functions and driving alignment between business and IT teams.

Experience supporting system testing validation and release activities in regulated or qualityfocused environments.

Strong communicationskills with the ability to engage both technical and nontechnical audiences.

Preferred:

Experience working in medicaldevice life sciences or other regulated industries.

Familiarity with Agile or hybrid delivery methodologies and productcentric ways of working.

Advanced technical exposure to integration technologies reporting tools or automation solutions supporting customer orders.

Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.

Experience collaborating with global or regional stakeholders across time zones.

Other:

Englishproficiency;additionallanguages are a plus.

Travel: Up to 10%domestictravel as business needs require.

Certifications such as CBAP PMIPBA or Agile certifications are preferred but not.

For more information on how we support the whole health of our employees throughout their wellnesscareerand life journey please visit.

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months subject to legal requirements including consultation with works councils and other employee representative bodies as may be required regulatory approvals and other customary conditions and approvals. Should you accept this position it is anticipated that following conclusion of the transaction you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes programs policies and benefit that case details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid
#DePuySynthesCareers

Required Skills:

Preferred Skills:

Agile Product Development Analytical Reasoning Coaching Collaboration Competitive Landscape Analysis Critical Thinking Customer Alignment Demand Forecasting Human-Computer Interaction (HCI) Organizing Product Development Product Improvements Product Strategies Requirements Analysis Research and Development Software Development Life Cycle (SDLC) Software Development Management Stakeholder Management Technical Credibility Technical Writing Technologically Savvy

The anticipated base pay range for this position is :

132000.00 USD Annual

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits please go to: - Experience:

Unclear Seniority