ProductSenior Product Manager, AppleCare

Imagine what you could do here. At Apple great ideas have a way of becoming great products services and customer experiences very quickly. We believe that if you bring passion and dedication to your job theres no telling what you could a member of our Worldwide Product Marketing group youll represent customers throughout a product lines journey from concept through development and launch. Youll develop and apply insights to help infuse innovative features into our product development process. Together with our team youll work to craft groundbreaking ideas into tangible products that excite the world. nnAt Apple we combine product management/development and product marketing responsibilities into a single cross functional Product Management role that collaborates with design engineering finance legal marketing communications public relations market research sales and support for maximum impact across the organization. We are looking for a highly motivated Product Manager to join the Worldwide Product Marketing team to support AppleCare. Are you passionate about creating compelling products and ready to join an amazing team Then we want to hear from you.

The Product/Senior Product Manager AppleCare collaborates across Product Operations Finance Engineering Retail and Sales teams to define the roadmap and launch new device protection service experiences for AppleCare.

Shape the product vision business model and customer journey for AppleCare repair replacement and fulfillment programs across global marketsnResearch and synthesize device protection trends competitive landscape customer feedback and market data to identify new product opportunitiesnPartner with operations and product teams to scale and optimize fulfillment pathways (in-store repair mail-in service express replacement and on-site repair programs)nUnderstand the service and repair experience several layers deep and clearly communicate operational complexities with simplicity and insightnNegotiate and influence product and service trade-offs impacting coverage turnaround time usability cost and customer experiencenDefine positioning key messaging and go-to-market strategies for new AppleCare features in partnership with marketing communications and PRnServe as an advocate for the AppleCare customer experience through executive reviews partner discussions and customer-facing engagements

6 years in product management and/or product marketing including ownership of a full product or service lifecycle from concept to developing and launching customer-facing products or servicesnDemonstrated success working cross-functionally with operations finance legal engineering and marketing

10 years in product management and/or product marketing including ownership of a full product or service lifecycle from concept to launchnExperience with device protection programs warranty or service operations including post-purchase services models such as repair claims and customer supportnExperience in both B2C and B2B environments building consumer-facing products or services while also working with enterprise carrier retail or service provider partners to deliver or scale those offeringsnAbility to simplify operational and financial complexity into clear product strategies and customer value propositionsnExcellent written and verbal communication skills; able to influence through storytelling data and collaborationnA track record in formulating product messaging and creating outbound marketing; Experience developing product communication for broad audiences including customers media analysts and leading industry specialistsnStrong analytical skills and attention to detail with the ability to shift between strategic and execution-focused worknSelf-starter with creativity critical thinking and a passion for improving customer experiencenBS/BA and/or MBA