ProductSales Engineer

Product/Sales Engineer Glendinning Products LLC

Glendinning Products LLC is seeking a Product/Sales Engineer to join our Sales & Customer Service team. Based in Conway SC. Glendinning Products LLC is a manufacturer of high-quality marine and RV products. Our products include CableMaster HoseMaster Electronic Engine Controls Control Cables and other specialty products. For over 50 years Glendinning has well-earned reputation not only for the quality of products and service provided but as an excellent Company to work for and in furthering ones career.

The Product/Sales Engineer is responsible for providing an interface between the Company and our Customers at all stages of the product sales cycle for our Complete Controls product line from the point at which the customer calls the company to inquire about the details of our products through supporting the customer placement of the order (working with our customer service team to facilitate order entry expediting and shipping) through supporting the person installing the product and providing service to the end user or dealer during and after the warranty period.

Key Responsibilities:

Sales and Support of the Glendinning Complete Controls product line.

o Responds to customer inquiries and identifies the correct product configuration suitable for their application. Provides quotes to customers for the system and when orders are received ensures they are entered into the company ERP system.

o In some cases existing product may have to be combined in new ways or with minor software / hardware modifications to respond to the customers specification. Identifies those needed changes and communicates with the companys Engineering team regarding implementation.

o Ensures that customers have sufficient technical documentation to support their installation.

o Provides technical support to the customer during and after the product installation.

Provides excellent customer service throughout the product cycle to all of Glendinnings customers.

o Knowledgeable about the entire range of the Glendinning Complete Controls product line.

o Provides technical support to Glendinning customers during the product specification and installation process.

o Provides assistance to Glendinning customers during and after the product warranty period.

o Adopts a pro-active attitude to customer technical support by actively following up on customer inquiries and technical support issues.

Participates in technical investigations on returned product. Determines the direct cause of the failure.

Offers ideas for product extensions and application engineering solutions to the Engineering team.

As necessary provides on-site support to customers and dealers.

As necessary assists the Sales staff by participating at selected trade shows (2-3 shows / year).

Skills/Qualifications:

Marine Propulsion experience. The Product/Sales Engineer must have a general understanding of marine propulsion systems what they include and how they operate.

Electronic system background. Basic familiarity with electrical concepts is essential (voltage current resistance digital communications etc.) Experience with NMEA2000 network systems preferred.

The willingness to learn new concepts in order to understand the technical details of all facets of Glendinnings Complete Controls product line.

The ability to interact articulately with customers at all levels of the business via telephone and email.

Glendinning offers health insurance life insurance retirement savings program paid holidays paid time off and a great work environment. Please send resumes to .

Required Experience:

IC