Production Support SRE with Healthcare | USC Only | Remote.

Job Summary
We are seeking a proactive and technically skilled Site Reliability Engineer (SRE) to support the production operations of a mission-critical healthcare ecosystem. The ideal candidate will be responsible for ensuring the reliability availability and operational excellence of healthcare applications scheduled workloads and third-party integrations.
The role involves production incident management Tidal support troubleshooting healthcare applications maintaining automation scripts performing minor application enhancements and supporting inbound/outbound data exchanges with external vendors. The engineer will work closely with application development infrastructure cloud database and business teams to ensure uninterrupted healthcare services.
Key Responsibilities:
Production Support
Provide production support for healthcare applications.
Monitor production environments and respond to incidents based on SLA.
Perform root cause analysis (RCA) and implement preventive measures.
Participate in on-call rotations and major incident management.
Ensure high availability and operational stability of critical healthcare systems.
Monitor scheduled Tidal jobs and workflows.
Investigate and resolve Tidal job failures.
Restart rerun or modify job executions following SOPs.
Analyze job dependencies and downstream impacts.
Coordinate with application and infrastructure teams during failures.
Recommend automation and self-healing opportunities.
Support GuidingCare Clinical applications Care Management platforms & Integration services
Batch processing applications
Responsibilities include:
ServiceNow Incident triage
Experience in Splunk and Dynatrace analysis
Application troubleshooting (GuidingCare Clinical applications Care Management platforms & Integration services)
Configuration validation
Performance issue investigation
Functional verification after fixes
Maintain and update operational scripts (PowerShell Python Bash SQL etc.).
Develop automation to reduce repetitive operational activities.
Improve monitoring and alerting through scripting.
Support CI/CD operational automation where applicable.
Perform small code changes and bug fixes.
Support configuration changes.
Participate in release deployments.
Validate production fixes.
Maintain technical documentation.
Monitoring scheduled file transfers
Troubleshooting failed transmissions
Validating file integrity
Managing SFTP connections
Coordinating with third-party vendors
Ensuring timely delivery of healthcare data
Supporting HIPAA-compliant data exchange processes
Monitor applications using enterprise monitoring tools.
Investigate alerts before business impact occurs.
Perform health checks.
Drive continuous improvements in platform reliability.
Identify recurring issues and recommend permanent fixes.
Documentation & maintain SOPs and knowledge articles.
Document RCA findings and operational procedures.
Required Technical Skills
Experience supporting healthcare applications
Knowledge of healthcare workflows
Understanding of HIPAA compliance
Experience with healthcare integrations
Experience with Tidal Enterprise Scheduler
Job scheduling concepts
Batch processing
Workflow automation
Linux & Windows Server
PowerShell Python & Bash/Shell scripting
Azure Cloud (preferred)
Storage & Networking fundamentals
Experience with one or more:
Dynatrace
Splunk
Azure Monitor
App Insights
Databases
SQL Server
Oracle
Basic query optimization
Stored procedures
File Transfer
SFTP
FTPS
File encryption
Secure integrations
Version Control
Git or Azure DevOps or GitHub
Preferred Skills
Experience with ServiceNow
Knowledge of CI/CD pipelines
REST API troubleshooting
Experience with healthcare payer/provider applications
Familiarity with automation and AI-assisted operations (AIOps/Agentic AI)
Soft Skills
Strong analytical and troubleshooting skills
Excellent incident management capabilities
Ability to work under pressure during production outages
Strong communication and stakeholder management
Customer-focused mindset
Continuous improvement attitude
Excellent documentation skills
Ability to work independently and collaboratively
Experience
Experience supporting mission-critical enterprise applications in a healthcare environment is highly preferred.
Agentic AIdriven production operations
Auto-remediation and self-healing solutions
Azure Logic Apps Azure Functions and Automation Accounts
Healthcare EDI transactions & integrations
Production support for GuidingCare or similar care management platforms