Production Support Specialist- 1st Shift

POSITION SUMMARY:

Provide supplies such as frames and lenses to the production lab for the fabrication of eyeglasses for the stores. Partner with team to execute lab inventory processes. Place orders with vendors to ensure adequate levels of supplies for daily operations. Partner with vendors to adequately fill and expedite orders. Answer any questions and provide status updates to the production team and stores.

DUTIES AND RESPONSIBILITIES:

PRODUCTION OPERATIONS

Process merchandise and supply orders by accurately sorting and pulling supplies (frames lenses etc.) for fabrication of eyeglasses for the stores

Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed

Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly

Follow up with vendors to resolve shipping or pricing issues

Communicate out of stock issues to the production team and stores

Adjust orders as needed to provide a substitute for backordered product

Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location

Receive inspect sort and properly locate all returns from the stores

Process all corporate directed recalls/returns according to company standards

CUSTOMER SUPPORT

Respond to inquiries from internal and external customers related to support areas

Provide the production team and stores with status updates as needed

Partner with vendors to adequately fill and expedite orders

MAINTAIN SAFE WORK ENVIRONMENT

Follow all company and lab policies and guidelines

Adhere to safety guidelines and OSHA regulations

Ensure orders are fabricated only if a work ticket is provided

Perform stretching before reporting to workstation

MINIMUM KNOWLEDGE EXPERIENCE & SKILLS REQUIREMENTS:

High School Graduate or equivalent preferred

Optical experience a plus but not required

Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely professional and accurate manner)

Strong written and oral communication skills

Interpersonal skills

Computer skills (Microsoft Office Outlook data entry etc.)

Ability to problem solve in a professional manner and timely fashion

Analytical and decision-making skills

Self-motivated and detail oriented

Ability to multi-task and prioritize

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school level

Able to sit or stand for extended periods of time

Able to operate various office equipment and Optical Lab equipment

Demonstrate physical agility (bending climbing twisting squatting lifting pushing reaching etc.) on a repetitive basis

Ability to lift an average of 10 pounds on a repetitive basis

Ability to see (Near Distance Color and Depth Perception)

Manual and finger dexterity as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Ability to work in a fast-paced production environment

Able to work normal and/or extended (evenings nights and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification.They are not intended to be an exhaustive list of all responsibilities duties and skills required.